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RiddleDigital
RiddleDigital
Participant
December 16, 2019
Beantwortet

Video file not opening in Photoshop 2020

  • December 16, 2019
  • 37 Antworten
  • 111805 Ansichten

So, since updating to Photoshop 2020, I can't open a video file 😕😕

 

Getting an error messsage: 

Could not open “filename.mp4” because the video file could not be opened.

 

Getting on my nerves a little bit, updated to the lastest version, I am on Catalina 🙂 I have tried a few different other video files, same errror and can't seem to find a fix 😕😕

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    Beste Antwort von RiddleDigital

    Alright, 2 years have passed, but looks like updating my Mac to Monterey & Photoshop to Photoshop 2022 seems to have the glitch fixed 🙂 

    37 Antworten

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    Henzo1000K
    Henzo1000K
    Participant
    November 13, 2020

    November 2020 and still no fix ?

      ThorgalCaesar
      ThorgalCaesar
      Participant
      November 22, 2020

      Indeed, it's November 23 now and I've added all the privacy/permission things. But it still doesn't allow me to open videos in Photoshop. Anyone else?

        Stephen Barrante
        Stephen Barrante
        Inspiring
        November 1, 2020

        Fwiw I went through every combination of fixes in this post. All the Privacy / Permissions fixes. Then completely uninstalled and trashed every preference folder / files, that I could locate for Photoshop. Restarted...etc. Nothing, same issue I've been getting since CC2019. 

         

        I've posted a link to what it looks like on my machine when I try to open any number of video files. In this case it was a 30mb, short mp4. I could let this go for an hour and it would still be stuck at the same spot. https://vimeo.com/474464082/a93b19ec99

        P
        phairas
        Participant
        August 23, 2020

        Based on a suggestion in another forum, I converted video files to HVEC format files with Media Encoder and that worked. Photoshop opens and plays them just fine.

        R
        Roger Lilly
        Participant
        September 24, 2020

        All you have to do to fix this issue at least for a Mac is go to the privacy settings and not only add access to files and folders and accessibility but there is also a full disk access icon - if you add photoshop and Lightroom to THAT list it should let you open them up fine without having to change codecs and all that. 

        bradleyg92122464
        bradleyg92122464
        Participating Frequently
        October 30, 2020

        none of these worked for me I've tried everything this sucks

        pmse
        pmse
        Participating Frequently
        August 13, 2020

        that really really sucks adobe

          RiddleDigital
          RiddleDigitalAutor
          Participant
          July 28, 2020

          Thank you all for your responses, I just got a gif making app instead of using PS, but since updating my operating system and upgrading to the new all the same colour icons Adobe, I got now the classic Dynamic link issue when it comes to PS and video files! 🤷‍♂maybe next year

          au - thomasr82165624
          au - thomasr82165624
          Participant
          July 27, 2020

          I have had some luck by converting the videos in Quicktime - selecting HEVC

           

          Quicktime

          File > Export As 

          Select size.

          Make sure HEVC is ticked

           

          Would rather this was just fixed though... These videos worked fine last time i edited with them...

            S
            stiv41
            Known Participant
            December 2, 2020

            This one fixed it for me. Thanks!

              O
              Obscure.
              Participating Frequently
              July 26, 2020

              Same here

              AnimoMotion
              AnimoMotion
              Participating Frequently
              July 26, 2020

              Workaround - found an old downloader from an external site with Photoshop CC2018 on there, reluctant to post in case Adobe stop it but you can goodle it and should be fine or DM me with your email and I will send it to you - using that in conjuction with Mojave worked great. So we have progressed 1 OS and 1, now 2 Photoshop CC iterations and this functionality no longer works. Well done Adobe and Apple. Once again, your corporate nonsense hurts the people who use your products. 

               

              Ridiculous. 

              bradleyg92122464
              bradleyg92122464
              Participating Frequently
              October 30, 2020

              can you send me the downloader and will it work with catalina 

              D
              dan2018
              Participant
              July 24, 2020

              The issue for me seemed to be related to where the video files are saved. If I open a video from an external drive - no issues. Opening a video saved on the internal drive - error message. The workaround is to copy the video to an external device and open it in Photoshop. Hope that helps

              AnimoMotion
              AnimoMotion
              Participating Frequently
              July 24, 2020

              Workaround - found an old downloader from an external site with Photoshop CC2018 on there, reluctant to post in case Adobe stop it but you can goodle it and should be fine or DM me with your email and I will send it to you - using that in conjuction with Mojave worked great. So we have progressed 1 OS and 1, now 2 Photoshop CC iterations and this functionality no longer works. Well done Adobe and Apple. Once again, your corporate nonsense hurts the people who use your products. 

               

              Ridiculous. 

              au - thomasr82165624
              au - thomasr82165624
              Participant
              July 22, 2020

              Same issue here.

              Videos that worked two weeks ago no longer load. Just a blank square pops up.....

              I have converted the videos every which-way I can think of. For some reason the only videos that now open in Photoshop are ones from my phone.... PLEASE FIX!

              E
              Elena73
              Participant
              July 17, 2020

              I have the same problem on PC: "Could not complete the Video Frames to Layers command because the file could not be opened".

              Up to 3 days ago everything was working, now no images showung, just audio... any solution?

              bradleyg92122464
              bradleyg92122464
              Participating Frequently
              October 30, 2020

              sorry I've been commenting on everyones post but did you ever figure out how to fix this?

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