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RiddleDigital
RiddleDigital
Participant
December 16, 2019
Answered

Video file not opening in Photoshop 2020

  • December 16, 2019
  • 37 replies
  • 111805 views

So, since updating to Photoshop 2020, I can't open a video file 😕😕

 

Getting an error messsage: 

Could not open “filename.mp4” because the video file could not be opened.

 

Getting on my nerves a little bit, updated to the lastest version, I am on Catalina 🙂 I have tried a few different other video files, same errror and can't seem to find a fix 😕😕

    This topic has been closed for replies.
    Correct answer RiddleDigital

    Alright, 2 years have passed, but looks like updating my Mac to Monterey & Photoshop to Photoshop 2022 seems to have the glitch fixed 🙂 

    37 replies

    Show previous replies
    F
    fadhl1
    Participant
    June 15, 2020

    Mine having problem when adding video on PS Timeline, I can play the video, but there's no image showing, only the audio of the video.

    I
    Imaginative_maker6C14
    Participant
    May 25, 2020

    Any solution to this? I am having the same issue. I am running the most updated version. 

    bradleyg92122464
    bradleyg92122464
    Participating Frequently
    October 30, 2020

    did you ever find a solution?

    E
    ericmullerm
    Participant
    March 30, 2020

    March 30 2020 and still no solution. Please adobe fix this.

      Stephen Barrante
      Stephen Barrante
      Inspiring
      April 3, 2020

      Same problem here since updating to Catalina and PS2020. When attempting to open up a video file in Photoshop the progress bar gets about 75% of the way and gradually slows down to a halt never actually openning up the file. In previous versions this only took several seconds.

       

      Adding Photoshop to Accessibility and File / Folders Privacy settings didn't solve the issue.

       

      Currently runing 10.15.4

      Stephen Barrante
      Stephen Barrante
      Inspiring
      June 23, 2020

      As of June 23 - this is still an issue with the latest update of all the apps. Same exact results.

        E
        eybivi
        Participant
        March 27, 2020

        Still no solution, had to rerender entire video as an image sequence and exported them in PS, then exported as .gif from there. Adobe has to fix this, took me two hours before deciding on this turn around.

          bradleyg92122464
          bradleyg92122464
          Participating Frequently
          October 30, 2020

          you ever find a solution?

          E
          eybivi
          Participant
          March 27, 2020

          Is there a solution to this already? 2020 and still can't find any.

            sharp_hands16B8
            Community Expert
            sharp_hands16B8Community Expert
            Community Expert
            December 17, 2019

            Do the video files still open in other apps just fine? Programs like Quicktime, etc?

            nikunj.m
            Community Manager
            nikunj.mCommunity Manager
            Community Manager
            December 16, 2019

            Hi there,

             

            We are sorry about the issue with Photoshop 2020 while trying to open video files.

             

            You can add Photoshop 2020 to the Accessibility list for macOS by going to the System Preferences, then Security and Privacy and then selecting the Privacy tab. Also, grant permissions to Photoshop under Files and folders, then restart the computer.

             

            Are the videos saved on the computers local storage or an external drive? You can also try resetting the preferences of Photoshop using the steps mentioned in the link below.

            https://helpx.adobe.com/in/photoshop/using/preferences.html

             

            You may want to backup your brushes, actions, etc. before resetting the preferences. You can check the details mentioned in the link below.

            https://helpx.adobe.com/in/photoshop/using/preset-migration.html

             

            Regards,

            Nikunj

              commodorecrush
              commodorecrush
              Participating Frequently
              January 9, 2020

              This is a problem with PS. I've been making gifs the same way for years and am getting the same error: "Could not complete the Video Frames to Layers command because the file could not be opened".

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