Video rendering no longer works since many versions already

#3 @Dramenon 

(Here I am again!) I was able to do the test with mp4s shot again with the same photo/video camera for a production that did not require 4K, so I did the test right away:

FAIL

I confirm that the exact same thing happens and the export of the video never starts, it just sits there whizzing around.

So: TEST DONE.
Outcome: sadness.

@Dramenon

#2 Here I am!

FAIL

No way, without all the work of conversions etc., I can't do it: the video section of this photo/video camera supports the 4K format I need ONLY with MOV, while it stops well short with mp4 format.

I updated you right away. Maybe with the conversions I'll have a better chance of not making this content wait to use video editing software.

I have it, but this PC is too little for that software, and my current budget only allows me to use what I have now.

@Dramenon 

not only will I give it a try, but I will try to get you feedback as soon as possible.
I don't have access to Premiere. Obviously I can't re-shoot what has already been produced, and the conversion part etc. would also take me some time to learn things, while I have to get on with some work now.
However, I can afford the time to shoot 4 mp4 clips with the camera right away and tell you if that way the video rendering of a very simple edit at least starts.

I will let you know as soon as possible if you are interested.

Now, however, I don't want to leave out the rest of your message: are you telling me that the high quality format of a professional Canon EOS 5D Mark IV camera , in relation to a software emblazoned and used all over the planet, always updated, on an OS that has 69.75% marketshare on the planet is "deprecated or modified" ?

Randomly destroying customer workflow should not be a best practice.
I hope that this hypothesis, which certainly makes sense when made - precisely - hypothetically, will be answered by competent personnel, who are empowered to make verifications, rather than by a simple user who is trying, with good will, of course, to cooperate, but who would just like to use the software profitably.

The answer to this question matters not only to me, but to all the clientele I believe.

However, I thank you so much for the workaround you suggest: it is a workaround, but at least it is something: THANK YOU!

Honestly, this rigmarole I have already followed that time my good old friend @Mark.Dahm , and in general, as cooperative as I am, I have to try to use my time to do my work, not that of those who produce software, hardware, drivers, firmware and so on. This is certainly not a complaint against you, let me be clear, nor am I one to shy away from that sort of thing.
If you haven't already done it all by receiving about a year ago the answer "wait for the next versions and use the old ones in the meantime." Which I did, until the old ones stopped working as well.

But since I had already - at that time - rebuilt the whole pc from the software point of view, reinstalled ONLY the software to be tested (OS, bridge, photoshop, every system update and the updated drivers - that time) and anyway the solution had not made the photoshop version work (of the moment in time to settle the issue between the video card driver and the application software, coming to find out - at my expense - that it was the latter that was not working, tests done by Adobe personnel (making it official), not by me, who had done the same tests earlier anyway) , I would tend 1) to be a bit fed up 2) while respecting the work of the technicians to think that I don't have to do work that I am the one paying for , as long as I have a solution for a subscription to "always up-to-date!" software.

Since you always end up with the usual excuse that "it's the graphics card" or "it's the driver," and these tests have already been done by your staff finding that no, it wasn't, not even the other time, a year ago (and so before, since I followed other paths before until we got to direct contacts) neither the driver nor the graphics card ...

you'll understand my frustration: it's like when you call someone about a database problem and they say, "did you clear the cache?" To you. Think about it: think about if you called and got "did you clear your cache?" as your level of assistance. How would you feel?

Here, that's how I feel. I'm fed up.
Of course photoshop does its job with photos, but these functions are there. I wish they would work.

And clearly don't think I'm mad at you. You might as well be chatGPT for all I know 😉

Peace and love to you, @Mark.Dahm  😘

sorry but I can't remember: maybe you are most experienced and able to retrieve this information using history of releases ... I'm really sorry but I can't remember.

But yes I DO provide a video showing the very, very simple workflow:

If I can upload that video, you'll see this:

1. adobe Bridge open
2. a list of MOV files that I previously combined using the video editing function in Photoshop
3. and a PSD containing this editing
4. I click this PSD, that loads correctly
5. you can see little transitions set up correctly
6. I ask to render the video
7. status bar loading ...
8. loading ...
9. loading ...

forever.

But i CAN click "cancel" and no crashes occourred.

But I can remember well: there was a dialogue window with settings , not a great thing, but there was!

It never starts.

But this is the CURRENT version of the problem. This I remember clearly: I could go to the settings dialog box, choose, set folders, some limited options, and then kick off the rendering, which ALWAYS never got to the point. It doesn't even ask for that now, though.
LINK TO THE VIDEO

Greetings,

Sorry to hear about the issues, 

1. Sometimes file formats for video get deprecated/changed with regards to OS support and even Adobe software from time to time. I apologize that we do not seem to have that more readily explainable and will look into this documentation for the future.
2. I understand that the Canon camera exports MOV, and I believe it may also support MP4. If so, then you may want to try using MP4 format and see if that works in Photoshop.

1. Another workaround is to open that file in Adobe Premiere (if you have acces to it) and convert it using Premiere to the MOV codec we support.
2. There are other porgrams like Handbrake (free) that can convert video files. 

I hope this will help get you back to working... 

@contributor129038 , there are some known issues with nVidia drivers and video from mid to late November; roll back using a 'clean install' option to an earlier driver version, preferably after Sept 20 but before Nov.

Source (not an Adobe product support page): https://github.com/obsproject/obs-studio/issues/7812

Thank you @contributor129038 for the update. Do you remember what TWO versions of Ps you were using? It might help the team to be able to reference both to see what might have been at issue? 

Is it possible to share a screencapture video of your workflow and the error you are seeing?

Thank you,

Cory

Sorry @CShubert , I didn't answer about the previous versions directly: I tried all the ones available as of the last call date to Adobe (which I wrote below), and in fact for a while the solution was to use TWO versions of photoshop. Then at some point neither version worked. I did not notice any obvious concomitant causes that I could suspect. Also I have to remember that before a certain date everything worked fine.

Hi @CShubert . We of course have a problem with my memory here. I can give you some references. The remote-assistance CRM has dates: 3/26 and 3/29 2021, so the versions available for a user in that moment.

I hope I didn't say "crash" because this isn't the case. No crash, but hung/frozen in "working" (the same as the "buffering" symbol) and I'm able to stop the process from the user interface, pressing "cancel". No work has done.

I've tried everything. From reinstal of Creative Suite, to the complete OS reinstal.

I don't thing to have something like a crash report, because no crash happened, technically. But I can wait for days before something happens. I can press "cancel" and here we are.

But if you think there is a way to give you some tracing or record ... I'll try also this. I need this function to work 🙂