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georgep820942
georgep820942
Participating Frequently
July 1, 2017
Question

2 Dead computers, need deactivation help

  • July 1, 2017
  • 3 replies
  • 414 views

I have two dead computers, one PC, one Mac, both loaded with Elements 10 -- the most important software on my boat.  I bought a new Mac and can't load Elements 10 on it because the old computers still take up both activation slots. I have the serial number for Elements 10 and simply want to move forward from here.  Please help. Please. Please.

    This topic has been closed for replies.

    3 replies

    georgep820942
    georgep820942Author
    Participating Frequently
    July 5, 2017

    Thanks Dhananjay.  I have sent the information you requested in another message.  Is it safe to assume that georgep820942 is my Adobe email address?

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    July 3, 2017

    Hi georgep,

    Thanks for posting in Adobe forum.

    I understand you are looking for de-activating Elements 10 from both of your machines.

    I request you to please reply us back in the message sent in your DM.

    Thanks

    Regards

    Dhananjay

    hatstead
    hatstead
    Inspiring
    July 1, 2017

    georgep820942  wrote

    I have two dead computers, one PC, one Mac, both loaded with Elements 10 -- the most important software on my boat.  I bought a new Mac and can't load Elements 10 on it because the old computers still take up both activation slots. I have the serial number for Elements 10 and simply want to move forward from here.  Please help. Please. Please.

    You need to contact Adobe directly. Try to initiate a chat session

    Contact Customer Care

    Whether or not PSEv.10 will function satisfactorily on your new Mac is another issue.

    georgep820942
    georgep820942Author
    Participating Frequently
    July 5, 2017

    Thanks hatstead. dhananjay has requested contact info from me, so I hope we'll get this thing underway soon.  Re. putting version 10 on the new iMac -- I understand no guarantees, but it ran successfully and without a burp for five years on my MacBook Pro, using the latest versions of OS X, as they were released.  When the Pro died, it was running the same version of OS X that is now on the iMac.  So let's please all keep our fingers crossed.  I like Elements version 10 way better than any of the later versions. IMHO It's more straightforward and just makes better sense.

    hatstead
    hatstead
    Inspiring
    July 5, 2017

    Let us know how you make out, please. Looking forward to your progress.

    Sent from my iPad

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