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Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago)

Forum|Forum|4 years ago
October 27, 2021
85 replies
53852 views

Hi

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago).

Other members in the same case ?

Thank you for your answers. Jean.

Problem or error

Correct answer VipinGupta

Hello,

There is an update available for Elements 2022, which fixes the hang on launch issue.

To Update Elements, Request you to please Launch and Close Elements Organizer and leave your system idle, depending on your interent connection speed - the update will be applied automatically and should fix the launch issue for PSE.

In case if the automatic update fails, Please install the update for E2022 manually from Elements Organizer.

Please refer to release notes for more details around E2022.1 Update: https://helpx.adobe.com/photoshop-elements/release-note/update.html

Regards,
Vipin

Show previous replies

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mrubell

Known Participant

I found a work around that "works"

Shut down your mac and then open in safe mode (on my older mac holding down the shift key until you see the apple logo)

Then you can open the photo editor

Having said that, I will definetely look for an alternative to photoshop. They clearly don't give a damn about their customers.

Thonic61

Known Participant

It doesn't have to be a complete restart of the computer. A logout of the current user and login is sufficient to then start Photoshop Elements.

S

sepia1966

Participant

Logging off and back in did not work for me. Only on restarting the macbook it works.

Thonic61

Known Participant

That's right, it doesn't work here anymore either.

P

Peter219281582cab

Participant

Same problem here with 2021 and Monterey. Tried every thing here - nada.

One post I saw about IOS Monterey is to re-start in "SAFE" mode - PSE2021 worked in SAFE mode albeit slower.

That ought to help the folks at Adobe to figure out why it starts in SAFE mode but not normal mode.

M

MASewall

Participating Frequently

You may have some startup item that blocks PSE 2022 startup. Others are able to get it to work exactly once per startup, which is barely better. Will it run a second time in safe mode?

If you purchased PSE 2022 less than 30 days ago. Contact customer support and request a refund. You can buy it again (or switch to something else--Affinity, Acorn, etc.--when it's been fixed. Adobe is working on it, just not hard enough. Maybe when PSE 2023 is ready?

Greg_S.

Community Expert

For those who haven't seen it yet, here is the latest announcement from Adobe about Monterey and Elements.

Randolph II

Participating Frequently

Thanks a lot for this good news 👍👍

Thonic61

Known Participant

The same also applies to Premiere Elements 2022

R

RobertHoll

Participant

I am using Photoshop Elements 2020 on a 2019 iMac with Monterey OS.

It seems to work fine EXCEPT I cannot create a new file. The error message is,

"Could not create a new document because Photoshop Elements cannot open High Dynamic Range (HDR) files. HDR support is available in Adobe Photoshop CS 2 and later."

I can edit existing pictures but not create a new file. This has only happened since upgrade to Monterey.

U

Ulrich5F9F

Participating Frequently

I solved the problem by buying Affinity Photo from the Apple App Store. I am happy with it. Today I changed the default application to open PSD-files to Affinity. It is a beautiful program and much more capable than the Elements version of Photoshop. It's also one of the "recommended by Apple" apps in the Mac Appstore. And even less expensive.

I first used Photoshop in 1992 and always thought it is a "must have" for any computer, like Word or Excel. Well, it isn't.

As I wrote earlier, I bought Adobe Photoshop Elements 2021 on April 30th 2021, so the software stopped running in less than 6 months. I expected this to be fixed soon, now another month has passed. For me, this feels like fraud.

I have also switched from Premiere Elements to Final Cut Pro, which is way better, faster and easier to use. So goodbye Adobe.

P

Peter_PT

Participant

Did the same.

I did use the Creative cloud with Photoshop and Lightroom. I have found replacement for Lightroom some time ago and wanted to get non-subscription based Photoshop.

Elements would be enough for my needs and they have nice Black friday discound. So I bought Elements today just to find out it doesn't work and then to find out that this issue is now open for 1 month. Requested refund.

I will try Affinity, they should have Black Friday discount starting next week.

Glenn 8675309

Legend

Monterey is not listed on the OS requirements--- did you check out the OS requirements before your puchase?

D

defaultt3ag9fp5fs7v

Participant

I have the same issue - opens sometimes and crashes. I talked to Adobe twice - working on update, no projected date, although I bought Elements 22 33 days ago, no refund because 30 days so just wait.

So I swithched to Luminar AI. Meets my needs and exceeds. Much easier than Adobe Lightroom.

Will I wait for update? I did not delete Elements so yes but at some point I do not care.

I told Adobe I was disappointed. The response was just wait.

M

MASewall

Participating Frequently

If you paid with a credit card, you have up to a year to dispute the charge. It does seem to me that if they cannot get the product to work for the purpose it was sold for that you can cancel the credit card charge on the grounds that the product was faulty upon delivery and the vendor has failed to make good on it.

I do expectd Adobe to issue a fix before the year is up. Whether it will be universal code or not remains to be seen. My position is that if it's 2022, it has to be univrsal.

M

MASewall

Participating Frequently

I didn't select that pano keys icon that accompanies my posts. I've changed my "profile picture" in the Account manager. The correct icon show up on the login screen, but not anywhere else. Is there a fix for that, or is it just another example of Adobe hit-or-miss programming?

U

UntilNow

Participant

I've got Photoshop Elements 2021 on an M1 Mac running Monterey.

If I run it from the icon it crashes.

If I run the app directly from a Rosetta Terminal window it usually works, but that's a bit of a pain.

The app path is:
/Applications/Adobe Photoshop Elements 2021/Adobe Photoshop Elements 2021.app/Contents/MacOS/Adobe Photoshop Elements 2021

M

MASewall

Participating Frequently

In spite of claiming to be 2022, it's NOT. It hasn't been updated for M1 and it's buggy on Intel Macs. My experience is that those bugs corrupt Rosetta 2 and whether you quit the app cleanly or not the MacOS will spontaneiouly restart without warning at some random moment in the near future.

I've stopped using Elements 2022 until an update happens. The MacOS continues to crash from time-to-time. Hence, I suspect that other remaining Intel apps or preference panes also are capable of corrupting Rosetta 2. I've had a conversation with Apple's trech support and put it to them that no single app should be able to bring down the entire OS. Figuring out how to restore Rosetta without restarting may not be possible, but at least their should be a "save your work" warning before an involuntarty restart.

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