Participant

Answered

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago)

Forum|Forum|4 years ago
October 27, 2021
85 replies
53852 views

Hi

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago).

Other members in the same case ?

Thank you for your answers. Jean.

Problem or error

Correct answer VipinGupta

Hello,

There is an update available for Elements 2022, which fixes the hang on launch issue.

To Update Elements, Request you to please Launch and Close Elements Organizer and leave your system idle, depending on your interent connection speed - the update will be applied automatically and should fix the launch issue for PSE.

In case if the automatic update fails, Please install the update for E2022 manually from Elements Organizer.

Please refer to release notes for more details around E2022.1 Update: https://helpx.adobe.com/photoshop-elements/release-note/update.html

Regards,
Vipin

Show previous replies

E

EricGerards

Participant

I can see I am not only one who ran into issues after the macOS update to Monterey. For the time being I downgraded from PSE 2021 --> 2019. The only slightly annoying issue that's bothering me now, is the fact that I first need to convert the raw files from my Nikon Z5 to DNG files first before I can process them in PSE 2019. One advantage: I got the 'camera defaults' back which was removed when I went from PSE 2019 to 2021.

As I have gotten the impression that Adobe is not very serious about PSE (why would they remove useful features?), I am also looking into Affinity Photo and I must say I am already quite impressed.

T

Tim Stangel

Participant

I too have migrated to Affinity Photo and have been satisfied with the results. Although PSE has more one step edits, the frustration incurred with PSE's tendency to release new not fully debugged versions negates any advantage with the the new editing features. What good are these changes when you can't even load the application. Goodbye Adobe.

E

Edgar5FA8

Participating Frequently

If you read through the various pages in this forum, you will see that the only thing you can do is restart your computer. Usually, after restarting the computer, you should be able to use PE once. To use it again, restart the computer. Adobe recently told me that they are working on a fix. They did not know when that will become available.

M

MASewall

Participating Frequently

I have an M1 processor Mac. I do not consider Elements 2022 legitimately 2022 because it requires Rosetta 2 on a 2022 Mac. That is, it's code is solely intel. It is out-dated as of 2021. My MacBook Pro requires Monterey or later, ther is no "try Big Sur instead" option. Currently, Monterey is MacOS 12.0.1

Elemensts 2022 and it's editor work normally immediarely after restart BUT

If it's left open, the Mac will freeze and spontaneously reboot at some random future time
If the Elements editor and app are quit, then he Mac will freeze and spontaneously reboot at some random future time.

The Mac runs fine for days if Elements isn't used at all, although it does appear that other intel-base apps also are capable of causing Monterey to crash (I've reported that directly to Apple's tech support staff). Hence, the system crash seems to be a consequence of Elements 2022, and sometimes other apps, corrupting Rosetta 2.

It should not be possible for a single app to spontaneouly bring down the entire systems. The tech person I spoke with agreed that was an issue. I won't be surprised if when there's a 12.0.2 it might include a fix for Rosetta. That could, unfortunately require a message indicating that Rosetta 2 has been corrupted, save and restart. It least it would then be possible to save current work (like this reply, for example).

Adobe does at least acknowledge that Elements 2022 doesn't function properly with Monterey. Whether the update that fixes that problem also addresses what happens on an M1 Mac remains to be seen because they don't seem aware that they are causing reproducible system crashes.

If Adobe doesn't optimize Elements 2022 for Apple silicon by next September, I'll exercise my right to dispute the charge for the software with my credit card vendor on the grounds that the product fails to perform as advertised (that is Adobe is in breech of contract). I live in a state that does not permit limited warranties.

MichelBParis

Legend

Adobe does at least acknowledge that Elements 2022 doesn't function properly with Monterey.

By @MASewall

No, just read the system requirements. Monterey is not supported. That's all.You are not supposed to download and use it.

If Adobe doesn't optimize Elements 2022 for Apple silicon by next September, I'll exercise my right to dispute the charge for the software with my credit card vendor on the grounds that the product fails to perform as advertised (that is Adobe is in breech of contract). I live in a state that does not permit limited warranties.

By @MASewall

In most countries, you don't even have to justify any good or bad reason to cancel your order in something like 15 days. Check for your own state. If you ask Adobe for a refund after that local time lapse, they'll probably do it in the present circumstance. Did you ask for such a refund? Adobe employees are not allowed to give precise estimated availability dates for updates. That's a rule for big companies on the stock exchange. They can only announce what is actually programmed.

Keep in mind that Photoshop Elements is far from being a priority for Adobe, especially the Mac version percentage which my estimations have set to about 20% worldwide. So, I do believe that the Elements team is strongly motivated to solve your issue and have a positive future. It's a pity that in this discussion constructive reports are drowned in an unproductive flow of inexactitudes: no, Adobe has never pretended that PSE2022 or older were compatible with your new OS. It's a sad situation which may happen with each new OS verson from Apple which is no longer compatible with the precedent one. Adobe and others can better deal with that with a subscription model than with perpetual licenses. Not a good prospect for all Elements users.

Randolph II

Participating Frequently

You are right. But what kind of Business do they run?
It is a shame. Just my opinion.

R

Ruriko1587

Participant

Me, too. With Monterey, Photoshop Elements Editor doesn't work. Please help.

M

maesc2001

Participant

Same here November 13, 2021, still an issue.

D

dialabrain

Inspiring

Uninstalled 2022. Re-installed 2020. PSE 2020 seems to work fine with Monterey.

P

peterm11179928

Participating Frequently

My elements 2021 failed to open once I upgraded to Monterey. I bought Elements 2022 (Two months earlier than I would have) to resolve the problem, but it did not help. Sometimes it openss, sometimes it does not. A person can't work this way. How on earth does Adobe, the most popular software in graphic design, fail to coordiate with Apple, the most popular platform for graphic designers. This is a world class screw-up on Adobe's part. There is a CEO out there that deserves getting fired.

M

Mozzytheboy

Inspiring

If it helps I've removed PSE 2021 and reverted to an earlier version which as you might imagine works perfectly. As I the 'expert' option for all my editing I've not actually found that any of the additions over the last five years that have been added to PSE make a great deal of difference. I just got swept along and thought I 'need' to update. Over a five year period nothing that was added made any real difference.

A

Angelo5E90

Participant

Unfortunately that's not an option for M1 Macs 😞

1. Buying a new M1, because I do not get updates for my 2013 Mac Book Pro any longer
2. Recognizing most old Software including Adobe Photoshop does not work on M1

3. Buying a new license for PS 2022 (and several other software)

4. Getting a MacOS update

5. PS does not work again...

Dear Adobe, dear Apple, more than 2000 EUR later I really feel ripped off.

A

Angelo5E90

Participant

Also having this problem here. And just want to vote to fix the issue. As a paying customer I somehow feel left alone in this case...

M

Mozzytheboy

Inspiring

Like you I feel isolated on this one. If I can find a programme that works well with Monteray I think I will call it a day after twelve years with Adobe.

C

Caligrl2222

Participating Frequently

I am now trying the free10 day trial for Affinity Photo and it's working well but it is $60 after the trial. I have also tried a couple free programs. Seashore is not too bad. PhotoScape X is good but everything is done online.

P

peterb45723504

Participant

Ich habe die gleichen Probleme.

Einzige Lösung ist; alles was mit Adobe zu tun hat zu löschen und Verträge zu kündigen. Ich werde mich entgültig nach alternativer Software umsehen. Ich sage Adobe aufwiedersehen für immer. Die Preispolitik von Adobe ist nicht mehr legal und sehr unseriös.

C

Caligrl2222

Participating Frequently

I totally understand how you feel. I have tried a few programs. See my post below. Good luck

M

Manish5E42

Participant

Same problem, hopefully Adobe will resolve it soon.

2015 Mac, Monterey MacOS,

Adobe Photoshop Elements 2021.

M

MASewall

Participating Frequently

When I chatted with Adobe support yesterday I was told that they have NO INFORMATION on this problem. Ergo, EVERY ONE OF US should open a chat or phone call with support and tell them to escalate the problem or begin offering refunds!

E

Edgar5FA8

Participating Frequently

I called Adobe support today and told them about the problem that we have been having since installing Monterey. I was told that they are aware of this problem and are working to devlop an update that will fix the problem for Photoshop Elements 2021 and 2022.

The Adobe tech said that for now, the only way to get the PE software to work after being closed is to restart the computer or revert your operating system back to Big Sur. I'm not excited sbout reverting to Big Sur, so for now, I will just restart my imac.
The Adobe tech told me that they currently don't have a date when the update to fix the problem will happen. During the phone call, he asked for my email. I asked if I will get an email when the update is available. He said that might happen but that I should periodically do a Goigle search for news of the update when it becomes available.

I would encourage you to call the Adobe support phone number:

1-800-833-6687.