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JoopJong
Participant
Nov 1, 2023 2:57 PM UTC
Question

backup photoshop elements 2024 problem

Backup of the catolog in photoshop elements does not succeed. Before the backup is finished I get the message:There was a problem in Adobe Elements 2024 Organizer and it needs to be closed.

This occurs when backing up only the catalog files as well as when making full backup.

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    2 replies

    Monte307
    Monte307
    Inspiring
    Nov 2, 2023 1:50 PM UTC

    I had the same issue with Organizer 2023.  I'm surprised the issue hasn't been fixed yet.  This is what worked for me: 

    https://community.adobe.com/t5/photoshop-elements-discussions/cannot-backup-or-restore-organizer-2023-on-mac-m2/m-p/13574811#M88237

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    JoopJongAuthor
    Participant
    Nov 2, 2023 2:51 PM UTC

    Thank you for your reaction.

     

    Unfortunatily this does not work for me. I already copied the catalog direct to the new computer and the photo and video files are on an external disk.

     

    I hope the suppoort team will find a solution.

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