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M
marko15340838
Participant
April 1, 2021
Question

Bug in Elements Organizer at least versions 2019 & 2021

  • April 1, 2021
  • 3 replies
  • 276 views

When double clicking a photograph in organizer to view a larger image, if the screen window width is large only a grey box is shown and not the image.

I discovered when I had the organizer window maximised to 5120x1440 when using Elements 2019.

Believing it could possibly be an issue with this older version, I upgraded to 2021 but the issue persists.

With smaller windows there is no problem but for window widths around 4400 upwards the image turns into a grey box.

 

 

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3 replies

G
gilbertj93675189
Participating Frequently
April 11, 2021

PSE Organizer still has a problem.
I also have an old unresolved problem with PSE 15: I cannot display the organizer in full screen, because the commands (File-Edit ... as well as the context menus) are not active. You have to make a window smaller, and not put it at the top of the screen so that the commands can be done.
I uninstalled PSE 15, reinstalled; the problem does not change. By installing it on another PC, same problem.
When trying PSE 2020 and 2021 trial versions, similar issue in full screen organizer. My screen is 4k, scaled (Windows 10 Pro 20H2) at 150%. Ditto with 100% or 200%. On my laptop I also have PSE 15 installed. The screen resolution is 1600 x x900. The problem is the same.  See the unsolved post from March 2020.

Phil Pickering
Phil Pickering
Legend
April 11, 2021

@gilbertj93675189  Just a thought:

 

Does turning off "Automatically hide the taskbar in desktop mode" in the Taskbar Settings help? 

 

There is also the ForceAngleGraphics Registry hack which might work as well.

 

Both potential solutions are described in this Knowledge Base article:

 

Mouse cursor not visible or menus not opening in Adobe Elements Organizer

G
gilbertj93675189
Participating Frequently
April 12, 2021

@Phil Pickering 

Thanks for your thought: Indeed, it works perfectly.
It is only frustrating that PSE Organizer is the only software (to my knowledge) that has this problem with automatic taskbar hiding.
In addition, I do not understand that Adobe encourages its customers to deactivate a Windows function rather than modify its software, the problem dating back several years already and is carried over to each new version.
Have a nice day.
Gil

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