cannot download media: "this device does not contain any supported media"

Question

Hello,I am using Photoshop Organizer 15 on a Windows 10 PC.I recently began getting the message "this device does not contain any supported media" when trying to download photos from my Sony RX100 camera.Something happened because until recently I have always been able to download media from this camera (and no, I do not know what changed in my PC that created this problem).It seems that the problem is with my Sony RX100 camera "in combination" with PSE 15 because: 1) I can successfully use Sony's Playmemories Home app to download content from this same camera.2) I can also successfully use the organizer to download photos from my iPhone3) I can download the RX100 media from the SD card using the organizerPlease HelpAs some of you may be aware, Sony tech support is useless

MichelBParis · Answer

jorgeeli wroteHello,I am using Photoshop Organizer 15 on a Windows 10 PC.I recently began getting the message "this device does not contain any supported media" when trying to download photos from my Sony RX100 camera.3) I can download the RX100 media from the SD card using the organizerYou mean you can download the files from a card reader, but not directly from the camera with a cable?Something happened because until recently I have always been able to download media from this camera (and no, I do not know what changed in my PC that created this problem).Maybe the result of one of the recent Windows 10 updates?

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