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M
mirinda
Participant
March 11, 2017
Question

Cannot install download of photoshop elements on my Mac

  • March 11, 2017
  • 1 reply
  • 243 views

I have an iMac with OS Sierra version 10.12.3. I purchased photoshop elements online and dowloaded the app from Adobe. I got to the point of putting in my serial number, having it accepted, etc., and clicking the elements icon to install it on my computer. The installation just sat there with the little wheel going around. My iMac is brand new and is fairly pristine in terms of apps and other things that could screw up an install. So what to do?

I am an artist who absolutely needs photoshop every day. I own Adobe CS6 disks, but couldn't install the program on my computer from the disks. I don't understand what's happening. PLEASE HELP.

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    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 11, 2017

    mirinda  wrote

    I have an iMac with OS Sierra version 10.12.3.

    I own Adobe CS6 disks, but couldn't install the program on my computer from the disks.

    Have you tried downloading CS6 from

    Download Adobe Creative Suite 6 applications

    Then follow these steps to install

    Installing Creative Suite on macOS 10.12 (Sierra)

    M
    mirindaAuthor
    Participant
    March 11, 2017

    Thank you John. Haven't tried that but will do. Not hopeful, though.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 11, 2017

    Give it a go.

    Lots of success reported in these forums following those steps.

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