Cannot reset Photoshop and Premiere Elements Licenses - Request for simple solution
I have posted extensively about the inability of Chat support to reset Adobe Photoshop Elements and Premiere Elements Licenses here:
Adobe is of the view that licenses should be managed by the clients on not by customer support. This is ok. However, Adobe does not put the necessary tools at the user's disposal to make this process easy. If the customer wipes a machine without signing out of the app first and then gives it away, the user has no way to reset the license and needs to purchase a new license.
I have spend several hours chatting with customer support and there is no solution that they can offer.
There would be an easy solution. All purchased one time licenses are listed in the adobe account page and the apps can be downloaded from there. If Adobe were to add a button "reset license" next to the download button, this longstanding and frustrating problem would go away (and customer care would have an issue less to deal with).
Adobe, can you implement, this please?
