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haroldd77229767
haroldd77229767
Participant
January 24, 2019
Question

Elements 2018 opens on trial version

  • January 24, 2019
  • 2 replies
  • 305 views

Tried to access my organizer and it wanted a license#

    This topic has been closed for replies.

    2 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    January 25, 2019

    I don't think launching the Organizer should ever result in a request for a serial number.  However, you do have to sign into your Adobe account.  Is that what happened?  A serial number is only requested when you launch Photoshop Elements or Premiere Elements. 

    Have you previously launched the program on the computer?  Have you installed it on more than one computer?  If so, you may have been required to sign out of one of your computers and you are now getting a message to sign into your Adobe registered account.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    January 26, 2019

    Hello,

    Greg_S.  wrote

    I don't think launching the Organizer should ever result in a request for a serial number.  However, you do have to sign into your Adobe account.  Is that what happened?  A serial number is only requested when you launch Photoshop Elements or Premiere Elements.

    As Greg rightly mentioned, launching the Elements Organizer shouldn't request for the serial number. You'll only need to sign into your Adobe account. Please clarify if that's what you experienced.

    Thanks,

    Medha

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 24, 2019

    Did you try entering your serial number?

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