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Participant
Nov 17, 2021 7:15 PM UTC
Question

Elements 2022 won't install

I've been updating Photoshop Elements every year since 2017.

I cannot install Elements 2022 or Premier Elements 2022.

The popup installation window is too small compared to the font so no buttons are visible to do the install. I have tried 27" and 32" monitors. I have tried every screen resoltion size and percent. I have tried as administrator and as user. I have tried via my adobe account, and via downloaded link. I have tried Chrome, FireFox and Edge. I tried in Windows 10 and I tried in Windows 11.  I tried Adobe chat which turned out to be a robot that told me to google it after answering 3 questions didn't solve. I tried cancelling the sale and getting a refund. Then waiting several weeks and trying the purchase again will all the same results.

Why does the install popup not work?

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2 replies

Greg_S.
Community Expert
Community Expert
Oct 10, 2022 12:11 AM UTC

You should be able to hit the Tab key to navigate to the next entry field or button. 

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raymondf14949122
Participating Frequently
Oct 9, 2022 9:34 PM UTC