End of life product? Activation Server No Longer Available?

Forum|Forum|8 years ago
January 10, 2018
2 replies
650 views

Hi,

Back in 2011, I bough a license for Adobe Photoshop Elements, since then I have been using it on a laptop. Currently when the software is open it says: Adobe Photo Elements 10.

I tried to reinstall the software on a new PC(Win 10) and I get an error saying the key is invalid?? So I contacted the support chat and i have been told the following:

"......As I have checked the details the product you have is an end of life product and the activation server for this product has been shut."

So what am I suppose to do now?

This topic has been closed for replies.

John T Smith

Community Expert

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

If you do have v10, write your serial number on a piece of paper and put it in a desk drawer

Peru Bob

Community Expert

MadeinColombi@ wrote
"......As I have checked the details the product you have is an end of life product and the activation server for this product has been shut."

That doesn't sound correct to me.

Where did you purchase it from?

See here:

Invalid or revoked serial numbers

and here:

Adobe Genuine Software