Failed Photoshop Elements 2022 Reinstall

Forum|Forum|1 year ago
May 30, 2024
3 replies
606 views

I can't reinstall Photoshop Elements 2022 after reinstalling Windows 10 on another SSD drive.

I had an NVMe drive that was not responding so I reinstalled Windows 10 on a regular SSD drive. It was successful but now when I go to reinstall Elements, which I have done before successfully, I get an error 183 or a message about missing dll msvcp120.dll and sometimes a reference to customhook_hd_eo.exe.

I have tried several fixes I have seen on this forum and others. Nothing works. I did eventually, however, download and install the trial version of Elements 2024 successfully so I am really confused.

Is Elements 2022 meant to not last longer than two years? Is this a marketing thing? It makes no sense. What am I missing?

Download and install

This topic has been closed for replies.

Greg_S.

Community Expert

See this solution posted by another user.

A

Allison37578706w22iAuthor

Participant

Thanks for the reference

A

Allison37578706w22iAuthor

Participant

Update:

I am on a new computer now and Photoshop Elements 2022 installed and works. However, when I uninstalled Videostudio Ultimate 2022 the missing msvcp120.dll problem returned. So I reinstalled Videostudio and now Elements is working for now. I'm very puzzled about msvcp120.dll and where it comes from and why Elements needs it and apparently does not install it.

Glenn 8675309

Legend

Download, install, and forget about it, it should take care of it.

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