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Participant
November 20, 2017
Question

How to get a Mac dowload for a previously purchased Photoshop Elements?

  • November 20, 2017
  • 1 reply
  • 228 views

After waiting 37 minutes on hold with no one answering at Adobe support, I am turning to this forum.  The issue seems to me to be simple, but I cannot find any answer after wasting an hour on the Adobe site.

I bought Elements for my Mac last year.  My computer was destroyed in a fire, and I bought  new Mac.  I want to download the program I bought last year.

I can find my order and serial number.  I can find a download for it.  But I am only offered a download of a Windows .exe file that I cannot use on my Mac.

So how can I get a download of the Mac version that I was using on my old computer?  Should be simple, no?

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    November 20, 2017

    kglad links in reply #1 here https://forums.adobe.com/thread/2413580

    Participant
    November 20, 2017

    Thanks for trying, but that only gets me the free trial downloads.

    John T Smith
    Community Expert
    Community Expert
    November 20, 2017

    Did you check inside the program to find the place to enter your serial number to convert a trial to paid?