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Participant
February 28, 2021
Question

In editor, message about new update, but won't update.

  • February 28, 2021
  • 4 replies
  • 316 views

When  in the Photoshop Elements 2021 Editor, a popup stating that :

"You have a new update!" 

This is an update for Photoshop Elements: 

with an Install Now or Install upon exit.  Unfortunately the install stops at 6% stating that there is an Update Conflict.

Please save your work and close the following programs for all logged in users, then click "Continue"

Adobe Photoshop Elements 2021

(Error Code 131)

Quit    Continue

 

Help??

thanks,

This topic has been closed for replies.

4 replies

Adobe Employee
March 11, 2021

Hi there,

Have you tried closing Adobe Photoshop Elements 2021 and then clicking on continue.

If for some reason you are unable to find the application Adobe Photoshop Elements 2021 running on your system, you can follow the steps listed at this page to close the application.

Hope this helps resolve your query.

Regards,

Divy

Phil Pickering
Legend
February 28, 2021
Nancy OShea
Community Expert
Community Expert
February 28, 2021

[Moderator moved to Photoshop Elements.]

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
February 28, 2021

Some people over in the Premiere Elements forum had similar problems

 

What worked for many of them was to download the current trial, which will/should have the update, and then enter your serial number to convert the trial to a registered program