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MJFasani
Participant
September 21, 2024
Question

Licensing error 213:10

  • September 21, 2024
  • 2 replies
  • 346 views

New WIN 11 laptop and I purchased Photo Shop Elements 2024. When I try to open it I receive a licensing error 213:10

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Community Expert
September 22, 2024

See this discussion about the 213:10 error.  (I have never seen that one before.)

If you can't resolve it by yourself, I suggest you try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.  (That will help you bypass the AI chat and reach a real person.)

Ged_Traynor
Community Expert
Community Expert
September 22, 2024
jane-e
Community Expert
Community Expert
September 22, 2024

 

I purchased Photo Shop Elements 2024. When I try to open it I receive a licensing error 213:10

By @MJFasani

 

I've moved your post from the Photoshop forum to Photoshop Elements.

 

Jane