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rwsand
Participant
March 6, 2017
Question

Most of my photos on elements 14 media screen turned grey

  • March 6, 2017
  • 1 reply
  • 191 views

Most of my photos on elements 14 media screen turned grey and when I try to open a folder  or album the progran freezes.I recently removed duplicate photos from the computer "picture" files. How do I fix this ! Appreciate your help!   Bob

[Moved from the Lounge (which is where you can connect with your peers for conversations that don't directly relate to product help and support) to a product-specific support forum - moderator]

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1 reply

Peru Bob
Community Expert
Community Expert
March 7, 2017

Try updating your video driver.

If that doesn't work, try resetting the preferences.

rwsand
rwsandAuthor
Participant
March 7, 2017

Thanks!  Will try your advice and appreciate your effort to help.   Bob