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laykuly
Known Participant
January 14, 2022
Question

.mov files display with Organizer 2021

  • January 14, 2022
  • 7 replies
  • 1583 views

Hello,

 

Organizer 2021 won't dispaly .mov files (captured with Iphone 12). Windows Photo does display them, so I guess it is not a missing codec issue.

 

Can you help?

 

Many thanks.

    This topic has been closed for replies.

    7 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    January 13, 2023

    According to MediaInfo, I believe the video was generated by an iPhone 8.  So, if that is the case, I don't think it is the same problem as mentioned by @Bob27125445uvev.

      G
      Gilsworth
      Participating Frequently
      January 16, 2023

      Hi Greg yes I had done that and I have fixed the issue by copying the affected videos (there were only about half a dozen) and then organiser found them in the watched folder and imported them again. It only seemed to affect the videos importrd in a particular window of time, maybe isomewhere n the transition to the new program and a new laptop. 

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      January 13, 2023

      @Gilsworth I was able to import and play your video in the Organizer.  It is an HEVC video file.  So the first question I have to ask is whether you have installed the Microsoft HEVC Video Extension from the Microsoft Store?  I think it costs a dollar.  Once you install the extension, the file should play OK on your machine.

        B
        Bob27125445uvev
        Participating Frequently
        January 13, 2023

        Is this the same issue as this?

         

        https://community.adobe.com/t5/premiere-elements-discussions/does-photoshop-elements-2023-support-importing-iphone-hdr-videos/m-p/13343850

        Greg_S.
        Community Expert
        Greg_S.Community Expert
        Community Expert
        January 24, 2022

        One other question - can you confirm that you were able to import all of your iPhone 12 mov files into the Organizer?  And if so, can you post a screenshot of the missing codec error message you are receiving.

        L
        laykulyAuthor
        Known Participant
        January 25, 2022

        Yes I am able to import my iphone12 mov files into organizer. But the thumbnail is grey, and it won't play. Attached is the error message.

          G
          Gilsworth
          Participating Frequently
          January 13, 2023

          I am having the same issue previewing files in organiser 23 on a new windows 11 machine, though it is only with certain *.mov files. I can watch the videos on VLC and Windows media player.

           

          I have attached the file.

           

          I get the below error when trying to preview

          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          January 24, 2022

          Hmmm. . . .  this is really strange.  I can't even import the file into the Elements 2021 or 2022 Organizer or Premiere programs.  I am getting probably the same message as you:

           

           

           

           

           

           

           

           

           

           

           

           

           

           

           

           

           

          But HEVC files from my iPhone 11 import just fine.  I have examined the properties of the video file and see nothing unusual about it.  So, I will be reporting this issue to Adobe. 

           

          In the meantime, I suggest you use a video converter file.  I recommend a free program called Handbrake which you can use to batch convert your iPhone files to mp4 and they should import fine into the Organizer.

          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          January 22, 2022

          One other suggestion:  Uninstall and reinstall the program.  If you have any other video players installed, they sometimes take over the codecs.  Reinstall Elements (both Photoshop and Premiere Elements if you have it) and see if it makes a difference.  And do you have Premiere Elements installed?  If so, can it play the video?

          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          January 22, 2022

          Did you try refreshing a thumbnail as I suggested?

           

          What is the format of the video file from your iPhone?  Can you attach a small sample for us to look at?

           

          Added:  If you don't want to attach a video file, please use the free program MediaInfo to give us the details of the file.

           

          (And in my experience,  just because one program has the codec installed to play a file doesn't mean that another program will necessarily use it.)

          L
          laykulyAuthor
          Known Participant
          January 24, 2022

           Yes I refreshed the thumbnails.

          I attach herebelow a video file.

          Thanks !

          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          January 14, 2022

          Are you talking about the thumbnail or will the video not play in the Organizer?  Or both? 

           

          If the thumbnail is missing, try updating it, using the command Ctrl+Shift+U.

           

          If the video doesn't play, are you getting an error message?

          L
          laykulyAuthor
          Known Participant
          January 22, 2022

          Hello,

           

          Sorry for my late answer.

           

          “Are you talking about the thumbnail or will the video not play in the Organizer?”

          It’s both. 

           

          Error message: "missing codec" but it's not true as Windows Photo plays the .mov videos and the the thumbnails are shown perfectly.

           

          Best regards.

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