Participant

Question

My solution to Photoshop Elements 2022 Installation Problem on new Windows 11 System

Forum|Forum|1 year ago
July 18, 2024
18 replies
5485 views

tl;dr: I needed the Microsoft Visual C++ 2013 Redistributables installed, not just the 2015-2022 version.

Thought I'd post this after struggling for hours to get Photoshop Elements 2022 installed on my new Windows 11 Dell XPS 8960. I had been using PE 2022 on a Win 10 system, and had never had a problem installing it. After setting up the new Win 11 system (local account only), and installing Norton 360 and a few other apps, I downloaded the PE 2022 installer and ran it. This resulted in failure with a "183" error code. I followed the link to Adobe's website, where there was some generic information stating that this is a "fairly generic error", with a few suggestions, none of which were specific to Photoshop Elements (most were from creative cloud apps). After looking around online, and looking at the install log file, I tried the following over several hours:

1. Pause Norton 360 while attempting install.

2. Delete the C:\adobeTemp folder before each new attempt at installation.

3. Because of error messages noting that MSVCR120.dll and MSVCP120.dll could not be found, installed MS Visual C++ Redistributables latest version (2015-2022). Turns out I had that anyway, so this didn't really help.

4. Reset Windows 11 (deleting all personal files and apps), then start with fresh account using Microsoft login. Attempted installing PE 2022 before installing any other apps (including Norton 360). Kept getting messages about the missing dll's.

5. Uninstalled and reinstalled the MS Visual C++ Redistributables (2015-2022, latest version, x86 and x64). Still getting the error messages about the dll's.

6. Finally: Installed the MS Visual C++ 2013 Redistributables. This finally allowed Photoshop Elements 2022 to install.

Glenn 8675309

Legend

“ I needed the Microsoft Visual C++ 2013 Redistributable installed, “--- that’s the case with some users. Why? TON’s of program still use the c++ library from 2013.

c++ Libraries are basic a bunch of small programs- with each doing something unique- like drawing a background for an app.

positronics

Participant

worked for me, thankyou for posting this!

D

defaultt4kz8vuooqea

Participant

Adding to the gratitude .... THANK YOU so much for taking the time to post this solution in such a coherent manner. I spent two solid hours on this before finding your post. I am barely computer literate so the fact your post helped me is a testament to its usefulness.

I would add to install both versions of MS Visual C++ Redistributables and restart the computer before attempting to install.

A

Auughhhh

Participant

Thank you, Thank you, Thank you!!! Your suggestion worked perfectly for me

G

gerry_5594

Participant

Thanks for this solution, I spent hours trying to install Elements 2022 before seeing this post. Well Done

L

Lawrence273823163rew

Participant

I had an issue when installing PSE 2023 in my new computer with Windos 11.

Error messge MSVCR120.ddl and MSVCP120.ddl missing

I downloaded vcredist_x86.exe. I already had Vcredist_x64 installed. That alone did not work.I am not sure whether vredist_86.exe alone would work. But at the end I installed PSE 2023

M

Magnus28563124q2x4

Participant

Thank you for posting. It fixed my install issue with APE 23.

S

Svante Rune26849371p9ge

Participant

Oj, vad detta hjälpte även mig. Många många tack för att du delade med dig av denna lösning.

S

Scriblerus7x9z

Participating Frequently

Worked for me too! Couldn't install Photoshop or Premiere Elements 2022 on a Surface Pro 11 with Snapdragon ARM CPU. Installing both the x86 and x64 2013 Redistributables fixed it.

H

handyann

Known Participant

And me! Both the x86 and x64 solved the problem on an x64 machine 😊

J

jerald_7842

Participant

Thanks so much!

I was getting the MSVCR120.dll not found error and installing Microsoft Visual C++ 2013 for x86 worked!

I tried installing Microsoft Visual C++ 2013 for x64 first (since I have an x64 machine) and still received the MSVCR120.dll error, so I tried the x86 version and that fixed the error!

You saved me a bunch of time!

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