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dave4jazz
dave4jazz
Inspiring
October 8, 2019
Question

Photoshop Elements Backup write error re: json file - Windows

  • October 8, 2019
  • 4 replies
  • 1454 views

I am using PSE2019 and have tried several times to do a full backup to a 1TB external USB drive. They have ended with the following message:

Error encountered while writing files(s).

C:\ProgramData\Adobe\Elements Organiser\Catalogs\My Catalog\FaceAnalysis\json\462841.json

I have checked for Catalog errors, etc. and there is sufficient space on the disc.

Can anyone help?

Many thanks

Dave

 

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    4 replies

    dave4jazz
    dave4jazzAuthor
    Inspiring
    October 16, 2019

    I have run CHKDSK command to resolve hard disk errors and to locate bad sectors in the disk.

    Result: no problems found.

    dave4jazz
    dave4jazzAuthor
    Inspiring
    October 16, 2019

    Thanks for the helpful feedback.

    I'll check my external USB drive for errors.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 9, 2019

    If your problem is simply getting a backup onto an external drive, then you should copy the backup you have created on your internal D drive to your external drive using Windows File Explorer. 

    Have you checked your external drive for errors?

    dave4jazz
    dave4jazzAuthor
    Inspiring
    October 10, 2019

    Copying the backup file from my D drive to the external disk produces errors.

    I've checked the drive for errors and it passed OK.

    What now? A new drive although I also use it to store Windows 10 backups successfully?

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 11, 2019
    If you are copying the backup you saved on the local storage of the computer to the external hard drive and still getting errors then probably there is an issue with the permissions on the drive due to which you are unable to do it. Would request you to get the hard drive checked once.
    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 8, 2019

    Hi Dave,

     

    We apologize for the issue you are facing while taking a backup of the catalog through Photoshop Elements.

     

    Would you mind taking a look at the suggested solution in the link below to check if that helps?

    https://community.adobe.com/t5/Photoshop-Elements/PSE-Full-backup-Error-message/td-p/9936846

     

    Regards,

    Nikunj

     

    dave4jazz
    dave4jazzAuthor
    Inspiring
    October 9, 2019

    I deleted face recognition and re-ran backup which produced two (2) error files, one after each run, which I deleted and then ran backup again which produced the following error:

    C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100017.xmp.

    In Catalog Manager:

    Optimize -> successesfully optimized, and

    Repair -> no errors were found.

    I then reran Backup which again produced the error:

    C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100017.xmp.

    Ran Backup which again produced the following error message:

    C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100055.xmp.

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 9, 2019
    Please try running a full back and saving it to the internal storage of the computer once to check if that helps.
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