Photoshop Organizer 2019 freezes on DONE button in instant fix

Forum|Forum|6 years ago
November 20, 2019
2 replies
830 views

When using Elements 2019 in instant fix, it freezes when you click on the "done" button. I have been using this software for nearly a year and this problem just started today. I have tried the instructions in help for "mouse cursor not visible or menus not opening" as suggested and it does not work.

Crash or freeze

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Greg_S.

Community Expert

What OS are you using? If on Windows, have you received a recent OS update? Are you Instant Fixing more than one image at a time?

Try resetting the preferences. Go to the Edit>Preferences>General menu (Ctrl+K) and click the button to Restore the Default Settings. The following screenshot is from Elements 2020, but I believe it is the same in 2019.

J

jennyj81800799Author

Participant

That didn't work. Still having the same issues. I did just get the OS update, which I assume is the reason it has stopped working. When I first purchased the software it was doing the same thing and someone from Adobe logged on to my computer to fix it. I have had this software less than a year and I am so disapointed that it is not working again.