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Participant
May 11, 2017
質問

serial number invalid Photoshop Elements 15 en Premiere Elements 15 after a year use

  • May 11, 2017
  • 返信数 3.
  • 744 ビュー

I work almost a year with Photoshop Elements 14 and Premiere Elements 14. My operating system is Windows 7. Suddenly, when I start up the program, he answers that the serial number is invalid. The serial numbers I give as an answer are the same as in my account.

I reinstalled the programs, put in the figures in both modes, I deleted the activation database files nothing helps.

Please a solution.

Greetings Frans

    このトピックへの返信は締め切られました。

    返信数 3

    Dhananjay Sati
    Participating Frequently
    May 15, 2017

    Hi f.w.m.m.v,

    Thanks for posting in Adobe forums.

    I understand you are facing issue with activation of Adobe Elements 15.

    - If you are using Windows PC, please click here to download Adobe Application Manager.

    - After installation please double click its icon on your desktop to complete the installation.

    - Open Adobe Photoshop Elements

    - Click "Help"

    - If you are signed in then please sign out.

    - Open Adobe Photoshop Elements again.

    - Sign in with your adobe id & password.

    - Enter your serial number to activate the software.

    - Restart Adobe Photoshop Elements & test it.

    If still it doesn't help please reply to my DM in your message box.

    Thanks

    Regards

    Dhananjay

    Adobe Employee
    May 15, 2017

    Hi,

    You can check out the similar issue here:

    Photoshop Elements Invalid Serial Number

    Let me know in case of any queries.

    Thanks,

    Arshla

    99jon
    Legend
    May 11, 2017

    Contact Adobe directly. Click the link below.

    1. Choose Account Issues
    2. Choose Adobe ID and signing in
    3. Scroll to the bottom of the page and choose - Show me my contact options
    4. Click Chat

    https://helpx.adobe.com/contact/support.html