Participant

Answered

Surface Pro pen panning instead of drawing.

Forum|Forum|8 years ago
January 25, 2018
11 replies
13048 views

I have been using Elements 14 for the passed year and a half on my Windows Surface Pro, I have had no issues til yesterday.
When I open the canvas my pen doesn't draw but it pans the canvas. However, if i press the right click button my tablet pen, it sometimes works. I brought my tablet to Microsoft where they told me the problem wasn't with the pen itself, but could not help me further.
When I searched online it seems that photoshop was not compatible with tablets in prior years but had been working just fine for me til now. [It was even a selling point for me as I purchased photoshop along with my surface pro.]

Any ideas on how to solve this problem would be wonderful.

Thank you!

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, I would rather apply the Microsoft patch that fixes the problem they created: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/unexpected-panning-or-scrolling-in-some-apps-with/

D

Danijo1

Participating Frequently

My friend found this on Reddit! It worked for us! https://www.reddit.com/r/Surface/comments/87fjff/pen_scrolling_instead_of_drawing_in_photoshop/

Uninstalling the most recent updates worked for a little while...but then it started up again...even though I had my updates paused. Let's see if it sticks is the bigger question, but my friend found it about a month or so ago and no issues yet. *fingers crossed*

Edit: As i put this in, I see the other comments mentioning lol..was too late...need to mark as "Answered"

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its an update issue but you can fix it without uninstalling anything

to fit open up the command prompt(just type cmd into your start menu and run as administrator) then type the command:

reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f

T

Taubin308

Participant

A proper fix has been posted on the Microsoft help page:

From start, search for CMD
Right click command prompt, click run as administrator
At the command prompt type the following
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f
Press Enter

Link to the fix in it's original post Unexpected panning or scrolling in some apps with pen after applying - Microsoft Community

G

glenn_smooth

Known Participant

This works for me. Thanks taubin308!!!

O

ofset

Participant

yea too bad its not available to the public yet. prob malware still

https://www.windowscentral.com/microsoft-holds-releasing-windows-10-version-1803-public

jaycrocker

Participant

TEMPORARY FIX

To use the pen as intended you can hold the side button, the one like a little grey tab, while drawing, and then release to pan. A little annoying but gets the job done

J

jm1998

Participant

Uncheck windows ink option on your wacom mapping setting

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LazyNezumi

Participating Frequently

Microsoft introduced new Windows Ink Pen behavior in a recent Win10 update. This causes your pen to pan the canvas in Photoshop. For more info, and instructions to revert to the old behavior (via a registry tweak), see this post:

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/

A

andonie

Participant

Thank you @LazyNezumi.

This did it for me quick&easy. It seems like Microsoft did not test the new pen behaviour in PS. That is crazy...

For reference: I changed the pen behaviour back to the old one (via registry tweak) by executing this in the command prompt with admin rights:

“reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

Hope that helps you out until this gets fixed.

M

mistiw46185019

Participant

I woke up to this issue this morning after having installed the latest Windows update last night. I thought maybe my cat had finally killed my Intuos pen, but a Google search brought me to this post. I also found that horizontal strokes worked, vertical strokes did not--and after uninstalling Windows updates from yesterday, everything is back to normal. Thanks for posting this!

panjilaras

Participating Frequently

I just updated PS CC and this problem arise! never had before on Surface Pro 4. Pen become Pan, Not Brush...so annoying!

I thought my suspicion is PS Update, not Windows

so I rolled back PS to version CC 2017 and boy it's the same. it's must be Windows Update! Grrrrrhhhh

panjilaras

Participating Frequently

OK I use the latest update Photoshop CC 2018 and experienced the same problem. Here are two solutions until both Adobe or Microsoft mans up:

1. Disable Gesture Option in Preference - Tool. Not convenient, because you loose finger zooming and panning.

2. Rolled back Windows Update KB4089848

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ryan_arnfinson

Participant

This just started happening for me on my Ugee graphics tablet after a Windows update today. Disabling gestures does not work and I can't uninstall the Windows update, it isn't an option, only the security updates. Any more suggestions?

Thanks,

Ryan

bryanf19314889

Participant

Same issue with my surface book 2. I thought I was the only one! Adobe please see if this is a Windows issue or a Photoshop issue! Rolling back the update for now.

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mrmpal000099974387438

Participant

This just started happening to me as of a Mid-March 2018. Surface Pro 4, Windows 10 ver 1709.16299.334, Photoshop CC 19.1.2. Exact same problem; I use my Surface Pen all the time with Photoshop, and it had never been an issue before.

I've had sporadic issues with Photoshop not recognizing touch pinch to zoom gestures on the screen before. I've only ever been able to solve it by uninstalling and reinstalling Photoshop. I may try that for this issue, will report back if it has any effect.