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Esme2U
Participating Frequently
July 18, 2017
Question

Text Tool not responding since Windows 10 Update on PE15

  • July 18, 2017
  • 1 reply
  • 291 views

Since the Windows 10 Update and Privacy Settings version 1.0.14.0, the 'Text Tool' on PE15 has given me the message "Could not complete your request because something prevented the text engine from being initialized...". PE15 is up to date but is there something else that I need to do to rectify this problem?

Your help on this matter would be greatly appreciated!

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    1 reply

    E
    Esme2UAuthor
    Participating Frequently
    July 19, 2017

    I found the answer after searching further.

    I stopped PSE, deleted the following directory:

    C:\Users\[username]\AppData\Local\Adobe\TypeSupport


    Then restarted PSE, and the Text Engine worked fine.snagswolf​

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