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I
innas25178699
Participant
January 12, 2019
質問

We are sorry, but you are in a country,...

  • January 12, 2019
  • 返信数 2.
  • 977 ビュー

Hi, I am facing a problem after installing Adobe Photoshop Elements 2019. I purchased this product online and downloaded it, but every time after installing it says:

We are sorry, but you are in a country where software distribution is restricted by U.S. Law. This application will now exit. Please un-install this application from your computer.

I talked to a Adobe customer service representative, but this didn't fix the problem. I still can't open the program.

Does anybody have a solution?

    このトピックへの返信は締め切られました。

    返信数 2

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    January 14, 2019

    Hello,

    Please accept our sincere apologies for the inconvenience you had to face.

    Could you share a screenshot of the error message that you received? This will help us in serving you better.

    Thanks,

    Medha

    I
    innas25178699作成者
    Participant
    January 14, 2019

    I checked IP Location Finder, and they are all in Canada.I downloaded it for myself.

    I
    innas25178699作成者
    Participant
    January 15, 2019

    OK, I found the problem.

    I checked the country-setting of my Lap top and there was a country from Africa as my country location set. Instead of Canada.

    Thanks to everybody who tried to help.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 12, 2019

    Who did you purchase it from?

    Where are you located?

    I
    innas25178699作成者
    Participant
    January 12, 2019

    From Staples. In Canada

    T
    Test Screen Name
    Legend
    January 12, 2019

    Are you working for a company, or have set up personally, a VPN to somewhere else? If you don't know what I'm talking about, please go to IP Location Finder - Geolocation  and look at the locations it shows for you. Are they all in Canada?

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