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J
Jackson23
Participant
December 8, 2018
Answered

Premiere 2018 crashes while Launching: "Loading PlayerMediaCore.prm"

  • December 8, 2018
  • 2 replies
  • 1850 views

Hi,

about a week ago I bought a new graphics card (AMD RX570 8GB on Windows 10 64-bit).

Since then my Premiere 2018 won't start.

It opens, then loads as usual and when it says: "Loading PlayerMediaCore.prm" the whole process crashes.

I read another thread where someone had a similar issue and could solve it with a certain NVIDIA driver:

Premiere Elements 13 Crashing on Launch with GTX 1080

And this one, though it's 2 years old:

Premiere Elements 11 will not open editor - has stopped working

Photoshop however starts just well. I'm desperate and don't know what else I could do.

Perhaps there's a special AMD graphic driver for Premiere anybody knows?

By now I tried:

  • reinstalling all Adobe clients
  • updating the graphics card drivers
  • updating Premiere

I really hope you guys can help me,

Jackson

    This topic has been closed for replies.
    Correct answer nidhibhushan_23

    Hi Jakson,

    Thanks for reporting your issue here. We are already aware of this issue with some versions of AMD drivers. If you haven't already tried rolling back to your previous graphics driver, then please do. Otherwise, you might want to wait until next AMD version which may provide the fix for you.

    Also, you can try below steps and see if it works for you:

    Pre-requisite: Make sure Premiere elements is not open.

    1. Go to %AppData%\Roaming\Adobe\Premiere Elements\16.0\

    2. Open DebugDatabase.txt

    3. Find and set the flag “DS.ForceCPUOnly” to “true”. Here is the line after setting “true” for reference.

    DS.ForceCPUOnly            true       false

    4. Dont make any other changes in this file. Save it and then close.

    5. Launch PRE.

    Setting the mentioned flag to true should launch the product in software mode and if it launching fine then that will ensure that this issue is with the display adapter driver. If it is still crashing, please grab the dump and share with us via dropbox. Please send me your email ID so that I can share dropbox link.

    2 replies

    nidhibhushan_23
    Adobe Employee
    nidhibhushan_23Correct answer
    Adobe Employee
    December 11, 2018

    Hi Jakson,

    Thanks for reporting your issue here. We are already aware of this issue with some versions of AMD drivers. If you haven't already tried rolling back to your previous graphics driver, then please do. Otherwise, you might want to wait until next AMD version which may provide the fix for you.

    Also, you can try below steps and see if it works for you:

    Pre-requisite: Make sure Premiere elements is not open.

    1. Go to %AppData%\Roaming\Adobe\Premiere Elements\16.0\

    2. Open DebugDatabase.txt

    3. Find and set the flag “DS.ForceCPUOnly” to “true”. Here is the line after setting “true” for reference.

    DS.ForceCPUOnly            true       false

    4. Dont make any other changes in this file. Save it and then close.

    5. Launch PRE.

    Setting the mentioned flag to true should launch the product in software mode and if it launching fine then that will ensure that this issue is with the display adapter driver. If it is still crashing, please grab the dump and share with us via dropbox. Please send me your email ID so that I can share dropbox link.

    J
    Jackson23Author
    Participant
    December 11, 2018

    Hey nidhibhushan_23,

    thank you very much for your help!!!

    I did as you said and it worked out great.

    However this report pops up:

    If this just means I'll have to wait for the next AMD driver update, everythings fine.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 10, 2018

    Have you tried rolling back to an earlier graphics driver?

    J
    Jackson23Author
    Participant
    December 11, 2018

    Yes, I have. Didn't work :/

    But thanks whsprague

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