Inspiring

Answered

RTX 2060 super not supported on my Premiere Elements 2021

Forum|Forum|4 years ago
May 24, 2021
3 replies
2637 views

Hello, got a new PC with 2060s. My Premiere Elements 2021 detects it's presence, but tells me, not supported.
But it should, acording to https://helpx.adobe.com/de/premiere-elements/using/gpu-acceleration.html
Sorry about my english. German user.

PC (i7-10700KF), Windows 20H2, Nvidia Driver newest.

What's wrong? Can someone help me, please? Thanks.

Error or problem

This topic has been closed for replies.

Correct answer Kennie0101

It works now, after Driver update to a not latest version.
Story:
Didn't work with installed driver after purchase.
Didn't work with latest Driver.
Now again on nvidia-site, I got an earyer driver, and it works.
Crazy.

E

Eddy42

Participant

Am I the only person who doesn't consider a downgraded graphics driver to be an acceptable solution? I had to downgrade 7 versions to a Dec 2020 driver to get my rtx 2060 to be picked up, and that was the oldest one in the nvidia site.

Free tools like handbrake pick up my card fine, what is wrong with Adobe. Also their specs sheet appears to be lies because they say they support graphics cards, they don't, they support specific drivers, this is not the same. When my nvidia drivers update and they no longer support the version of premiere I'm on then the software is a good as useless.

O

OLegonD

Participant

True, Eddy42!

Downgrading a driver is never an acceptable solution, and even though NVidia updates drivers and breaks compatibility pretty often, Adobe is the only developer I have encountered which systematically points to NVidia as the problem or recommends downgrading the GPU driver(as more than a temporary solution), instead of just fixing the problem and issue an update to Premiere Elements.

Luckily there was a solution that also worked for me with a NVidia RTX2060 Super card on Premiere Elements 2022:
Solved: Premier Elements 2022 Nvidia GeForce GTX 1050 Ti - Adobe Support Community - 12628986

I had to change the identifier for RTX2060 Super in the file C:\ProgramData\Adobe\Premiere Elements\20.0\Online\Hw Acc Render\All_Lang\HW\Files\allowlisted_cards.txt from:

NVIDIA#GeForce RTX 2060 SUPER#

to:
NVIDIA#NVIDIA GeForce RTX 2060 SUPER#

After that, my RTX2060 Super card was identified ok with GPU acceleartion support in PRE2022.

I hope this also works for PRE2021 and maybe earlier without first having to clean install PRE or Windows first, and I have also notified Adobe support about the issue.

O

OLegonD

Participant

Now I just discovered that the problem is discussed even more specifically here with the solution:

https://community.adobe.com/t5/premiere-elements-discussions/premiere-elements-2022-does-not-support-nvidia-geforce-rtx-2060-super/td-p/12552175

Peru Bob

Community Expert

Nvidia Driver newest.

By @Kennie0101

What driver number?

K

Kennie0101Author

Inspiring

Driver Numer is 466.47

K

Kennie0101AuthorCorrect answer

Inspiring

It works now, after Driver update to a not latest version.
Story:
Didn't work with installed driver after purchase.
Didn't work with latest Driver.
Now again on nvidia-site, I got an earyer driver, and it works.
Crazy.

B

Bill Sprague

Community Expert

This is a user group, so I can't tell you what is wrong. But, it might not matter that much. My personal experience is that for typical short videos the output render time differences are not that significant.

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