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KirstyMalcolm
KirstyMalcolm
Participant
Dec 5, 2024 2:38 PM UTC
Answered

2025 Update crashing constantly

My 2025 update is crashing constantly - even just using the file browser to save to a new folder. It seems to hate saving and then crashes periodically when trying to simply save. 

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    KirstyMalcolm
    KirstyMalcolmCorrect answer
    Participant
    Dec 6, 2024 10:08 AM UTC

    Ps to fix it I uninstalled the VPN and it appears to be working now. 

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    4 replies

    KirstyMalcolm
    KirstyMalcolmAuthorCorrect answer
    Participant
    Dec 6, 2024 10:08 AM UTC

    Ps to fix it I uninstalled the VPN and it appears to be working now. 

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    KirstyMalcolm
    KirstyMalcolmAuthor
    Participant
    Dec 6, 2024 10:07 AM UTC

    Looks like we've found the culprit - it was randomly 'Aspira connect' a VPN I had installed that was apparently interferring with the finder acess. Very strange!

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    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    Dec 5, 2024 11:32 PM UTC

    Hi @KirstyMalcolm ,

    Welcome to the Premiere Pro forums! To better help you on this issue, we need a few more details to try to help with the issue. Please see, How do I write a bug report?

    Thank you

    Ian

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Dec 5, 2024 2:51 PM UTC

    How do I write a bug report? - Adobe Support Community

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