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Participant
June 10, 2024
Question

24.4.1 Crashing about 1 minute of Project being open

  • June 10, 2024
  • 35 replies
  • 5363 views

This is occurring for my entire office, multiple machines, different accounts, after opening a project they are automatically crashing after a minute or so of being open (without so much as moving the mouse) or as soon as one of us interacting with the project. No freezing, no "Not Responding" just a crash. We have gone as far as reimaging one of our machines and doing  a complete fresh install and that did nothing. Deleted older version preferences, did nothing. Reverted to older installs of PP, also, did nothing. Downloaded the diagnostics tool, it just keeps telling us a new driver needs installed, sends us to intel, we've installed the new driver, rebooted and with the new driver installed, the diagnotics tool says a new driver is still needed. Nothing is working. My entire company has come to a production halt due to this. Any help would be appreciated.   

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35 replies

Participating Frequently
August 26, 2024

I upgraded to 24.6 but the problem is still there.  I've reverted back to 23.6 and zero issues with crashing.  None whatsoever.  I would suggest putting less emphasis on AI tools and more emphasis on stability.

jamieclarke
Community Manager
Community Manager
August 26, 2024

Hi @David283017584g5f - We just released 24.6, can you check and see if this helps your issue?

Participating Frequently
August 20, 2024

Will try the beta.  However I would hope Adobe focuses more on stability and less on AI features that nobody asked for.  I believe a lot of these problems are caused by the inclusion of all this intrusive AI nonsense.  Just my opinion.

Participating Frequently
August 20, 2024

Worked fine for a bit but reverted to just crashing within minutes of opening a project.  Seems better on a brand new project, but you need to restart premiere, start a new project, and only in that session, will it be somewhat stable.  If you open an existing project, it will crash within minutes.  I stopped using Premiere until the next patch.  I don't rely on Premiere for my income so I can wait.  I'm not monetized but for those who make their living with video editing must be extremely frustrating.

Participant
July 18, 2024

Thanks.
Meanwhile, I rolled back to 24.3 (as mentioned somewhere here) and it's stable for the past hour.

jamieclarke
Community Manager
Community Manager
July 18, 2024

Hi @Television Photog, @default5u76iuv5022l, @Tal378443413kv3  - We have made some updates in the beta version 24.6 to access this go to the creative cloud desktop under apps and in the side bar there is a beta apps section, here you can download Premiere Pro 24.6.

Do you have any plugins installed?  If you have crashes immediately on opening premiere you can hold down shift and select the checkboxes "Reset plugin loading cache" and "Clear media cache files".  You can also select disable third party plugins if you have any plugins installed.

Participant
July 18, 2024

Hi, same here.

Participant
July 12, 2024

Atualizei a versão do premiere para a 24.5 mas precisei voltar com a que eu tinha. Ocorre que a versão 24.5 trava e fecha do nada sem dar chance ao menos de salvar o projeto

Known Participant
July 5, 2024

I'm not sure what broke but a clean install on a brand new machine and any sort of project crashes after :45 seconds. Not exactly conducive to trying to put broadcast news on at all. Get a fix yesterday. Windows 11 HP Z systems Fury model laptop 64MB RAM RTX 5000 graphics card fully updated. Worked fine for about 3 days and now the only way it won't crash after 45 seconds is to start a brand new project from scratch. Not helpful as I have a "master" blank template project that has everything I need at my fingertips to get stuff into different newscasts. That system has worked for years until this random breaking. Tried to roll back to 24.4.1 nope, 24.5 is the same hot garbage. Most media being used (but not all) is coming from Sony XDCam.

jamieclarke
Community Manager
Community Manager
June 28, 2024

Hi @Aaron34672348v2y2 - We are still investigating the Frame Recurssion errors you are receiving.