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Participant
June 10, 2024
Question

24.4.1 Crashing about 1 minute of Project being open

  • June 10, 2024
  • 35 replies
  • 5363 views

This is occurring for my entire office, multiple machines, different accounts, after opening a project they are automatically crashing after a minute or so of being open (without so much as moving the mouse) or as soon as one of us interacting with the project. No freezing, no "Not Responding" just a crash. We have gone as far as reimaging one of our machines and doing  a complete fresh install and that did nothing. Deleted older version preferences, did nothing. Reverted to older installs of PP, also, did nothing. Downloaded the diagnostics tool, it just keeps telling us a new driver needs installed, sends us to intel, we've installed the new driver, rebooted and with the new driver installed, the diagnotics tool says a new driver is still needed. Nothing is working. My entire company has come to a production halt due to this. Any help would be appreciated.   

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35 replies

Participant
June 28, 2024

any update here over a week for me personally im sure others are still here or did everyone jump ship

 

Participating Frequently
June 26, 2024

24.5 is running much better.  I was able to edit for an hour or so without crashing, although I did get one crash immediately after upgrading, and then a restart of the application seemed to be fine.  Crossed fingers it's good now.  I'll call it 99% fixed, but I don't do a ton of elaborate editing, just synchronizing, PiP and audio with some color grading.  Mileage may vary for others.

Participant
June 26, 2024

working yesterday now today its crashing with an frame retrieving error

Participant
June 25, 2024

so far so good , cleared in cache in Pr restarted pc and i can edit but now ill test a completed edit cheers

Participant
June 24, 2024

I have done this multiple times after updating to 24.5 and the issue persists. 

jamieclarke
Community Manager
Community Manager
June 24, 2024

Hi @Aaron34672348v2y2 , @matthiasv25504667 , @Royal photography , @lot 7 media - Can you check the pinned post here and let us know if that helps your issue.  Apologies about your frustration we are working on investigating and getting a fix out so that you don't experience these issues.  Thank you for your help troubleshooting and providing feedback.

Participant
June 22, 2024

yep same issue here crashes when i just right click to veiw the file on timelines properties . costing me big time . please rectify asap. 

Inspiring
June 20, 2024

Having exact the same issue. Premiere just shutting down all the time without any messages. 24.5 did not solve the issue. 

Participant
June 20, 2024

Adobe team this issue is a nightmare. Just reading through these guys posts and I am in the same boat. I have to outsource the work and pay for it because my $80 subscription isn't working for a basic task. I do weddings and I can't afford these delays. You want these people to work with you to give you all the information but your moving way to slowly and it costs a tonne of time for us. Your team took over my computer and couldn't fix it. I am fuming 

Known Participant
June 19, 2024

This identical issue is happeing at our studio as well. Automatic crashing after 45 seconds or so of being opened.  We're now re-creating projects in 2023 just to create stability.  This is by far the least stable upgrade.  Windows 10, all Nvidia drivers updated.