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JP2512
JP2512
Inspiring
July 30, 2025
Answered

Adobe Media Encoder Crashing

  • July 30, 2025
  • 4 replies
  • 1810 views

The Media Encoder is crashing consistently whilst trying to export a project to MP4 video format. I had the project at around 15GB for export but crashed consistently .It didnt like a Warp Stabilizer preset so deleted that from the project. No go still crashed. So then I cut the project in half Part 1 and Part 2 as speparate projects. Tried part 1 at 7.42 GB with 6 sequences for a total duration of around 31 minutes, crashed at 3mins 58 sec into encoding roughly about 2/3 the way complete. It also causes the AMD Graphic to crash as well . I have had soo much drama with this lately and at the point of looking for some other editing program as this is so frustrating.

Since posting I have tried to further reduce the size to see if that helps. There were so many issues I have had  to walk away but will attach these Log Reports if anyone can identify the issues

Correct answer JP2512

Thanks will try to digest all of this and try


[edited personal info]


Hi Jamie

Firstly thanks for steering me onto the what appears to have turned out to be the issue. Firstly I couldn't find 'them' but after reading the 'Fail' message from the ME I was able to narrow it down. I am totally not sure why as I thought the order was okay but managed to get it to encode, by firstly  'cutting' the two alledged presets that were the only ones that could have been causing the ME to crash/ fail, then tried each sequence individually which worked then the four nested sequences and that worked without and pauses or fails Yahoo Yahoo!! Have attached the screenshot from sequence/ clip showing presets that were the issue. 

4 replies

JP2512
JP2512Author
Inspiring
July 31, 2025

Hi Jamie

Well they say we should always look for the simple things first. The only fix I hadn't tried was to uninstall ME then reinstall and try again and wouldn't you know it,I have been able to encode two MP4 video without an issue (well almost and admittedly only small size) I dont know why but also putting the two AE Intro clips on a different Video Track fixed the issue with encoding as well so Happy Days at this point.

Have a Good Day and may the problems be small ones

JP2512
JP2512Author
Inspiring
August 1, 2025

Hi Jamie 

Well I continue to try and Encode this video with mixed sucess after breaking it into three part I was able to complete Pt 1-2 and thought I was on a roll but unfortunately got ahead of myself because when I tried the last (Pt3) continued Fails and Error Crashes.Today I tried turning the project into four parts but still fails and crashes. I have taken out AE Intro , put it back in, uninstalled PP and ME and reinstalled but still Fails Encoding The longest it has encoded this time is 54 seconds and the Fail report seem to be always the same Error Code 1609629695 Have attach the Failed Message

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
August 1, 2025

Hi @JP2512 -

Thank you for the screenshot. It looks like you’re running into a GPU related error with an effect at the timecode shown. This often indicates that certain effects are conflicting in the current order.


We recommend trying one of the following:  Reorder your effects in the Effect Controls panel, or Nest the clip, then apply Warp Stabilizer to the nested sequence

For more details, please see this article: Order of Effects matters

JP2512
JP2512Author
Inspiring
July 31, 2025

Hi Jamie

Well we have decided to have more torture. Today I notice that in this project I have two short AE Intro clips that were  "green" in the original project sequence, but seem to on the whole playback okay. I then decided to remove them completely from the the sequence. I then started a new project and using the Media Browser import the four sequences into the timeline. After each import render and playback the sequence doing after all four were added to the timeline. The playback on the last started to be choppy and hang but did play (Total Project 16 minutes ) I then exported the project to Media Encode via PP ,started encoding, hung crashed , Error Report. Have sent that through just minutes ago. Anothe session of frustration

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
July 30, 2025

Hi @JP2512 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

 

When the crash dialog box opens, please select the checkbox "Adobe may contact me" and then enter your email address. We can then look it up in our system and help diagnose what is happening.


Sorry for the frustration.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 30, 2025

Please next time embed your images so we dont have to open them one by one.

And avoid posting duplicates.

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