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Participant
March 24, 2023
Question

Adobe ne dispose plus d'une mémoire système suffisante...

  • March 24, 2023
  • 14 replies
  • 4723 views

Bonjour, depuis la dernière mise à jour j'ai ce problème dès l'ouverture d'un projet: le logiciel crash et m'indique ce message "Adobe ne dispose plus d'une mémoire système suffisante".

Avec des messages d'erreur dans le tableau d'évènement type : "A low lever exception occured in: ImporterMPEG" et aussi des erreurs de type : "Erreur de récupération de l'image 364 au niveau du code temporel xxxxxxx de puis le fichier xxxxxxx".
Et impossible de faire quoi que ce soit avec Premiere Pro.

La lecture ne se fait même plus.

 

Mes pilotes sont à jour.
Je suis sous Windows 10
Processeur AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz
Mémoire RAM installée 32,0 Go

Carte Graphique NVIDIA GeForce GTX 1650
Type du système Système d’exploitation 64 bits, processeur x64

This topic has been closed for replies.

14 replies

Participant
October 9, 2024

Bonjour,

Problème résolu. Me concernant, le problème venait simplement d'une photo (surement beaucoup trop volumineuse) que j'avais importé sur Premiere. Une barre rouge était au-dessus de cette photo dans la timeline, impossible de faire le rendu, le problème a duré 24h le temps que je trouve : suppression de la photo dans Premiere, redémarrage et tout fonctionne comme avant.

Kevin-Monahan
Community Manager
Community Manager
June 18, 2024

Hello @maxv7530024,

Thanks for the message. It’s been a while since you filed this bug. Are you still having this issue? Let the team know.
 
I'll move your post to the Discussions board while we await your information.
 
Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
March 21, 2024

Hello @maxv7530024,

Sorry to hear about your issue. Have you tried creating a new project and importing the older project into a newer one? That could help solve memory leak issues.

 

If you could have more info, that would be helpful for the team: How do I write a bug report?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Participant
March 21, 2024

Bonjour à tous,

Exactement le même problème ici, ça me rend fou.

Plus on évolue plus on a de problème et la productivité tombe à zéro.

Avant cela fonctioonnait mieux.

J'ai des rush MXF et MPEG GoPro...

Merci de faire quelque chose.

Participating Frequently
February 6, 2024

Nope. It works for just one day and then again with the same problem. Error error error. And now also while importing the clip into a new project. No words... really

Participating Frequently
January 31, 2024

Ok, I finally found a solution here

https://youtu.be/BcOBrVWx-pg?si=OWu4KObTAxCz5OcB


It seems that from today on my computer doesn't match some minimum requirement, on older version of premiere pro too (yesterday yes, today not... That's fun). Anyway go to preference --> media --> and then uncheck "enable hardware accelerated encoding and decoding".

Just like that for 2022 version. For 2023 on you need to uncheck encoding and decoding separetely for H264 and H265.

Hope that sounds good

Participant
July 24, 2024

Hey,

thank you so much!! you save me about a mariage project i was so disapointed when another bug come in!!!

big up!

 

Participating Frequently
January 29, 2024

Sorry for bad english and words, I was in autocorrect italian language mode on my phone

Participating Frequently
January 29, 2024

No words. I was working on a project with a deadline and this is the second full day Lost trying to solve this problem.

 

I tryied everything:

 

1) clean the cash

 

2) unistall and install again, previuos versions till 2022

 

3) change AVI to MPEG to QuickTime preview mode

 

4) creating a new project and import the previuos 

 

5) give Premiere 31gb of ram off 32 total of my PC

 

6) change rendering from GPU Mercury playback Engine (CUDA) to only Mercury playback Engine

 

7) updating my Nvidia and Intel

 

I rally don't know how to do anymore. Probably go to da Vinci? Don't know. But i rally know something: in a way or anorher i'm gonna miss two weeks of editing in the last project. 

 

Probably the only solution Is a classe action against Adobe. This Is the third year that in january i lost sono works cause of new versions bugs...

Participant
January 29, 2024

Hi everyone, 

Exactly the same problem here, it's driving me crazy.. 

Participating Frequently
January 29, 2024

Hay, same exact problem. Any solution?