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JakeHeidecker
JakeHeidecker
Known Participant
April 14, 2020
Answered

Adobe Player (Player: 5) ERROR

  • April 14, 2020
  • 25 replies
  • 32999 views

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.

    Correct answer Trent Happel

    Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer. 

     

    What's new and fixed in PPro 14.2:

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    25 replies

    Show previous replies
    B
    betashep
    Participant
    May 5, 2020

    Appreciate that Adobe has made it easier to go back to prior version. Worked perfect and better than software rendering.  

      B
      b2bgroup
      Inspiring
      May 4, 2020

      Thank YOU! Saved my brains!

       

      J
      jerflash63
      Participant
      May 1, 2020

      Just tried to open a project that opens fine in 14.0.4 in the 14.2 beta running on macOS Mojave. I get the same Player: 5 error as in 14.1 so it is NOT fixed in the beta. Adobe relly needs to fix this. I want to use the new features in 14.2 for sure, I will try it on my windows machine, maybe you fixed it there? GPU rendering is a requirement, not an option

      T
      Trent Happel
      Participating Frequently
      May 4, 2020

      If you can still reproduce the low-level exception (Player:5) in 14.2 Beta (buid 24+), please contact our support team - https://helpx.adobe.com/support.html

       

      Thank you.

      W
      Wayne Stadler
      Participant
      April 23, 2020

      If it wasn't broken before revert the new version back so we can easily revert too and then get your — together before releasing new versions. For the amount of money we all pay for this software this SHOULD NOT be happening. 

       

      Mod note: profanity removed. We understand the frustration, but please do not use profanity here.

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        May 13, 2020

        This is largely a user to user forum, so your message would be better heard here.
        In the future, avoid profanity. We have minors reading here, please.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        W
        Wayne Stadler
        Participant
        April 22, 2020

        Wow really? Great quality control you got going on over there. 

          Kevin J. Monahan Jr.
          Community Manager
          Kevin J. Monahan Jr.Community Manager
          Community Manager
          May 13, 2020

          Complain here, Wayne. Much appreciated. Devs read over there more.

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          M
          mbadi82
          Inspiring
          April 21, 2020

          Adobe, please... we need a urgent fix today, not tomorrow!!! It crashed a lot of ongoing projects, it's not acceptable!

            Kevin J. Monahan Jr.
            Community Manager
            Kevin J. Monahan Jr.Community Manager
            Community Manager
            May 13, 2020

            Mbad, these are the user to user support forums. Please let the team know here.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            E
            emiliea45133266
            Participant
            April 20, 2020

            Hello, I have the same error. I switched to software rendering but it slowed down the work considerably. Please make a fix quickly. With the subscription that we pay every month to have a quality product, it is not normal to experience this kind of problem.

            trenillow20342533
            trenillow20342533
            Participant
            April 20, 2020

            Simple solution for right now is to uninstall the 14.1 version and reinstall the 14.0.4 which is the version before the last update. It works great with no issues, and wait for Adobe to fix the problem in the next release. 

              E
              emiliea45133266
              Participant
              April 23, 2020

              Thank you for you help but it si not normal to have to do his for paid and expensive software. It's not acceptable. Cordially.

              austinperez
              austinperez
              Participant
              April 18, 2020

              This is an unacceptable error! Every update glich after glich! CS6 had less issues

                Kevin J. Monahan Jr.
                Community Manager
                Kevin J. Monahan Jr.Community Manager
                Community Manager
                May 13, 2020

                Your complaint can be read here, Chelsea.

                 

                Thanks,
                Kevin

                Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                J
                Jake Hunsicker
                Participant
                April 18, 2020

                Had the same issue with a very long project I needed to finish within the coming hours after it updated. The other recommended solutions barely worked for me with my mac + egpu setup. What worked better for me was to uninstall the buggy update and go back to the previous version (14.0). I found this in the creative cloud application and then found previous versions under premiere pro. 

                  AdobeGotProblems
                  AdobeGotProblems
                  Participant
                  April 18, 2020

                  This really slows the process down.  Super buggy fix.  Still can't export every time with this issue and software only...  When is the update?

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