Adobe Player (Player: 5) ERROR

Forum|Forum|5 years ago
April 14, 2020
25 replies
32999 views

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.

Correct answer Trent Happel

Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Show previous replies

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Kinomalek

Participant

The proposed solution only works part way. Most of my titles and colour grading are simply not showing. This error is costing me dearly.

Fati Hermosin

Participant

I have been having the same error since two days ago, tried every single tutorial on YouTube to get rid of this problem but nothing was working, uninstall, reinstall, restart, log in, log out, reset preferences...

Finally, it worked by doing what Tren_Happel said!!

Thank you 🙂

trenillow20342533

Participant

What works even better is to un-install the lastest 14.1 and re-install the 14.0.4 version. No issues at all.

Tiny Nest Project

Participant

Same issue... just tried to copy some work I did less than a week ago into a new video that I need to publish tomorrow morning and was spammed with error messages:(

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TechTim

Inspiring

I also got this same error message. But now I also have NO AUDIO at ALL on any of my projects! I've checked the audio hardware settings and tried everything there. I've reset the presets by holding the option key while opening Premiere. I've rebooted many times, uninstalled and reinstalled. NOTHING WORKS to get the audio back!?!? I'm not trying to uninstall and install 14.0.

UPDATE: Version 14.0 works flawlessly with my sound issue AND the error I recieved "A low-level exception occurred in: Adobe Player (Player:5)".

macOS 10.15.4
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
2.7 GHz Quad-Core Intel Core i7
16 GB memory

Tiny Nest Project

Participant

bad post... meant to be a reply to main topic...

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Trent Happel

Participating Frequently

Apologies. This is an issue in 14.1 using legacy Titles with the GPU Renderer that is being worked on (already fixed in 14.2 Beta). https://helpx.adobe.com/premiere-pro/kb/known-issues.html

Until then, possuble workarounds could be is to use Software Rendering (File menu > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only) or use Essential Graphics (the current Titler in Premiere Pro) or using 14.2 Beta (if you feel comfortable working in Beta version) or you can always go to Creative Cloud and install 14.0.4 if you wish to use GPU in a shipping version with the legacy Titler.

More information can be found here: https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/m-p/11050854?page=1

More information on Essential Graphics: https://helpx.adobe.com/premiere-pro/using/essential-graphics-panel.html