Skip to main content
T
Thomasbek
Participant
November 12, 2013
Answered

Adobe QT 32 Server is Not Responding in Premiere CC

  • November 12, 2013
  • 20 replies
  • 46811 views

Hello,

My Adobe QT 32 Server is Not Responding in Premiere CC when I export.

Export then takes forever and the CPU goes to about 99 %.

Is does this both in Premiere CC and Media Encoder CC

Anyone with a solusion?

I run OSX 10.9 and have Premiere CC 7.1.0 (141)

3,33 GHz 6-Core Intel Xeon

16 GB 1333 MHz DDR3

Regards

Thomas

This topic has been closed for replies.
Correct answer Thomasbek

Hey,

I reinstallet all my Adobe programes and the problem is now gone :-)

Regards

Thomas

20 replies

N
nomasprime
Inspiring
August 17, 2015

I've tried everything and still having problems even with basic playback. Has there been any progress on this issue?

staletic
staletic
Participant
February 10, 2015

Hi guys,

I experienced same Adobe QT32 server problem (crashes, freezes, etc...). After some time it crashed and Premiere had no possibility ti see or use *.mov files in Premiere. I tried every solution I found on the net... reinstalling of Adobe (CS6), CC cleaner, changing of VGA drivers (GeForce GFX 560Ti - tried 4 versions of drivers... new, old...), Quick Time reinstallation, disabling of Intensity Pro BlackMagic drivers (I'm using latest firmware)...etc...

Anyway... I just applied two Windows updates I skipped in fresh Windows installation (Win7 Professional - 64bit), several weeks ago and VOILA...!!!!... so far... Premiere works as it should... without crashes, freezes, etc...

Updates that resolved problem so far was:

- Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688)

- Intel – Other hardware – Intel (R) Management Engine Interface

After my shit*y experience, I really hope this will resolve problems for you guys!

P.S.  my BlackMagic Intensity Pro is disabled at the moment... I will let you know what is going to happen after driver installation.

K
KevinAGI
Known Participant
March 18, 2015

Well i can report I am on a mac and have no 3rd party codecs installed, and I still get constant freezes in QT32 server. I just had an occasion where the video stopped and the audio kept playing. I could do other operations like save and switch sequences, and the audio kept going and the video never came back.

Kevin

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
March 18, 2015

Hello Kevin,

Since you are on Mac, the first thing I would suggest is this: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

Make sure the permissions is set correctly on all Adobe folders.

You should also troubleshoot QuickTime and make sure that protocol is not being blocked by web security software, etc.

Also, test in a brand new project, not an updated one.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
G
Grizzly
Participating Frequently
February 9, 2015

The solution at the moment to reduce those crashes to a minimum on a PC is to disable Hyper-Threading in BIOS. It is the same thing as reducing the number of cores but much easier to execute.

@
@jf_blanco
Participant
February 8, 2015

Uninstalling Blackmagic Design software worked for me. Fortunately I just need it to be installed to upgrade my Blackmagic camera's firmware.

ShekNet
ShekNet
Participant
December 30, 2014

I wanted to add that although this discussion seems more for MAC systems; it is definitely a Windows/PC issue also…. I have been plagued with this issue at least 1+ years and the only way I have been able to get anything done is that most of the source clips I have been using were CineForm 10bit. We are now putting (many) 1920X1280 QuickTime clips on the timeline and I can’t get several minutes into anything before I freeze-up or crash. I am experiencing all of the issues stated on this (and other) forums pertaining to Adobe’s QT 32 server’s handling or management issue of QuickTime… I don’t have any other software’s/codec’s loaded like Xvid or Real (although I do have FileMaker) and I don’t have any problems with CineForm, AVI’s or generic Mp4’s. What else should I do or try on a PC? Does anyone know of any other sources where this problem is addressed? Thank you for any help!

Chuck

 

Processors Dual Intel Xeon CPU X5670 @ 2.93GHz 12 processor cores

ASUS Z8PE Motherboard

Memory (RAM) 48.0 GB


Graphics NVIDIA Quadro K6000 36475 MB memory

 

Windows 7 Professional 64-bit operating system

C: Drive disk(s) 26315 GB

 

Video Raid (Areca ARC-1880ixl-8 Controller Card) (28TB Total)

Graphics NVIDIA Quadro K6000, Total available graphics memory 36603 MB

 

Display adapter driver version 9.18.13.4121

Primary & secondary monitor resolution 1920x1080

 

Matrox MX02 Rack Box... version 7.7.1.2008

DirectX version DirectX 10


Adobe 2014.1 CC 8.2.0 (65) Build

 

QuickTime Pro 7.7.6 (1680.95.31) 

    alo_14
    alo_14
    Participant
    January 19, 2015

    Hi ShekNet,

    Did you try reducing the number of cores using msconfig>Boot>Advanced options? Post# 40. We just tested reducing to 21 cores and it worked (22 cores we got the error back again).

    Not great but at least we got it working.

    J
    Joe_Walker-PLUO9I
    Participating Frequently
    December 17, 2014

    I removed the following codec from "System Drive / System / Library / QuickTime", and no more "Adobe QT32 Server (Not Responding)". It was freezing me up every 10-15 minutes.

    CalibratedXDCodec.component

    Hope this saves some people.

    vicflores_j
    vicflores_j
    Participant
    December 17, 2014

    Guys, I've just bought the license for Premiere Pro CC 2014 and installed everything and I can't even start the program and it pops ADOBE QT32 Server has stopped working and the it crushes. Please anybody has an answer for Windows 7?  I need it ASAP 'cause I have a lot of work to do and I can't do anything. I have a Windows 7 64-bit i7 NVIDIA GeForce GTX  780 Ti

    thanks

      C
      Chris Hocking
      Inspiring
      December 17, 2014

      Try uninstalling QuickTime Player, then running Premiere. If that doesn't work, try installing the latest version of QuickTime Player.

      If that doesn't work, the only other suggestion I have is to try and reinstall the entire CC suite (see: Creative Cloud Help | Install, update, or uninstall apps).

      Sorry I don't have any better suggestions!

      vicflores_j
      vicflores_j
      Participant
      December 17, 2014

      I did everything you told me, but the issue is the same. I can't even launch the program, this is what is shown (i'm from Chile). Thanks :/ (I search it for ImageRenderer.dll solution, and still doesn't work)

      APPCRASH

        Nombre de la aplicación: Adobe QT32 Server.exe

        Versión de la aplicación: 8.2.0.65

        Marca de tiempo de la aplicación: 5486d9b1

        Nombre del módulo con errores: ImageRenderer.dll

        Versión del módulo con errores: 8.2.0.65

        Marca de tiempo del módulo con errores: 5486b0a8

        Código de excepción: c000001d

        Desplazamiento de excepción: 001e5343

        Versión del sistema operativo: 6.1.7600.2.0.0.256.48

        Id. de configuración regional: 13322

        Información adicional 1: 0a9e

        Información adicional 2: 0a9e372d3b4ad19135b953a78882e789

        Información adicional 3: 0a9e

        Información adicional 4: 0a9e372d3b4ad19135b953a78882e789

      N
      Nia77
      Participant
      October 8, 2014

      Sorry if my understanding is wrong.I had this issue 'Adobe QT 32 server is not responding' for adobe CS5 master collection in windows 8.1 machines. In particular the issue was when invoking the shortcut 'adobe after effects'.I had the latest version of QT 7.7.5 installed in my machine.Then once I removed this latest version and installed QT 7.7.2 which is mentioned as per the requirements in the adobe site along with apple application support 3.0 seems to resolve the issue.

      A
      alejandro sempere carrion
      Participant
      October 7, 2014

      I don't know the concrete issue that crash qt32 server, but after trying many things, just worked one, Downgrade nvidia and cuda drivers.
      While qt32 server crashed on my machine, Premiere pro cc / cc 2014 didn't allowed me to sellect mercury playback cuda or open cl, Then I tried to downgrade Cuda and Nvidia drivers step by step and finally everything worked fine.

      Don't Know if it's general solution, but worked for me.

      Good Luck.

      C
      createtech
      Participant
      October 7, 2014

      what driver version are you using?

      C
      Chris Hocking
      Inspiring
      October 8, 2014

      We've noticed that on Premiere 8.1, "Adobe QT32 Server" stalls regardless of what QuickTime components are installed. Some people on the Adobe Facebook pages have noted that it's just a messaging bug, and it hasn't actually stalled, and the message should be ignored.

      A
      alejandro sempere carrion
      Participant
      August 31, 2014

      I use premiere cc 2014.
      I've made backup of adobe qt32 server and copied an old copy from premiere cc, it worked for me.

      Adobe qt32 still crashes but i can export everything.

      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices