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DamajInc
Participating Frequently
November 8, 2017
Question

After updating projects my audio files are not playing back - faulty media cache

  • November 8, 2017
  • 2 replies
  • 539 views

Please, Adobe, advise: when will this be FIXED? Users having to clear cache as a 'workaround' is not acceptable, especially when a user trying to get work done gets stalled by this totally illogical (i.e. non-computer, i.e. not the fault of the PC but the software) behaviour then has to stop their workflow, hunt down a solution which is NEVER easy (thanks to the million ongoing changes in the software between every version (why???)) before they can become productive again? This is CLEARLY not a professional solution so I hope Adobe is looking to fix this approach going forward?

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    April 3, 2024

    Hello @DamajInc,

    Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? If so, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      WangleLine
      WangleLine
      Known Participant
      January 27, 2023

      I completely agree with this - Premiere should recognize that the audio file has changed and stop using the outdated cached version.

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