An Adobe Agent continued to regain access to my computer after I repeatedly told him not to.
So Premiere is broken. And somehow, even with footage due on Monday, that is the second most concerning thing involving Adobe that happened to me today.
Date: 2018-09-01 07:43:42 SGT
To: Everyone
From: Tarun Aneja
update the pp then try again
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Date: 2018-09-01 07:43:46 SGT
To: Everyone
From: Matt McAnally
You do not need to control my computer anymore.<---Where I revoked his permission.
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Date: 2018-09-01 07:43:53 SGT
To: Everyone
From: Matt McAnally
I wish to speak to someone else.
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Date: 2018-09-01 07:44:15 SGT
To: Everyone
From: Bomgar
Tarun Aneja has stopped viewing the customer's screen.
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Date: 2018-09-01 07:44:20 SGT
To: Everyone
From: Matt McAnally
Now.
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Date: 2018-09-01 07:44:33 SGT
To: Everyone
From: Bomgar
Tarun Aneja can now have full access to customer's computer.<---Where he accessed my computer anyways.
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Date: 2018-09-01 07:44:41 SGT
To: Everyone
From: Bomgar
Tarun Aneja has stopped viewing the customer's screen.<---Where I once again closed the screen sharing
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Date: 2018-09-01 07:44:50 SGT
To: Everyone
From: Matt McAnally
Do I really have to complain?
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Date: 2018-09-01 07:45:36 SGT
To: Everyone
From: Bomgar
Tarun Aneja can now have full access to customer's computer.<---Where he once again gained access without my permission
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Date: 2018-09-01 07:46:20 SGT
To: Everyone
From: Tarun Aneja
No you dont have to complain let me work and dont close the screen sharing
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Date: 2018-09-01 07:46:50 SGT
To: Everyone
From: Matt McAnally
No, I don't want your help anymore. I want help from another Adobe agent.<---you get the idea
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Date: 2018-09-01 07:47:07 SGT
To: Everyone
From: Bomgar
Tarun Aneja has started accessing the customer's system information. <-The point at which I got scared and closed out the software and ran a virus scan.
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Date: 2018-09-01 07:47:22 SGT
To: Everyone
From: Bomgar
Tarun Aneja has stopped viewing the customer's screen.
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Date: 2018-09-01 07:47:22 SGT
To: Everyone
From: Bomgar
Tarun Aneja has stopped viewing the customer's system information.
So if there's a phone number I can call to see how we're going to handle this, I'm all ears.
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