Sorry that this functionality is not available, @lflegg. FWIW, I have added new encoder presets for certain workflows in Rush and they can work for exporting with more customized settings (I believe mine was for a previously unavailable frame rate). It would be way better to have at least a few more controls for exports, agreed. Have a great weekend!   Cheers, Kevin   ... View more

Hi @Mizzou95, Thanks for the additional information. Hopefully the developers can debug this issue for you. Sorry it is taking so long to fix.   Cheers, Kevin ... View more

Hi @chadw59613595, I believe the problem has been boiled down to two issues. If you have a dual-monitor customized workspace and you are working on multiple projects, you can experience this problem. This post should be moved into the Bugs forum as it really should be addressed. I hope the team can fix this one. Sorry for the frustration.   Cheers, Kevin   ... View more

Is it iPhone 16 footage? Try turning off spatial audio in the iOS device's camera settings, @VictoStyle.   Thanks, Kevin   ... View more

Give processing a few extra minutes to combine the files, @ashishm52385143.   Cheers, Kevin   ... View more

Hi @peterkellner1, Sorry for the issue. Is there a way to lock that setting to "fit" so it doesn't keep accidentally changing? I feel like this is new and it did not use to happen for me on previous versions or PR By @peterkellner1     I have the same problem. I will move this into the feature request forum.   Thanks, Kevin   ... View more

Hey @lflegg, Thanks for the reply.   Completely, totally ridiculous process - let alone for an app that's all about getting a job done quickly.. There's nothing quick about any of that, not exporting in a completely inappropriate format because the encoding options are ridiculously limited for absolutely no reason at all. Just add an "advanced" button or "more encoding options" and everyone will be happier. Really easy. By @lflegg   Apologies, Rush was not designed for this level of customizability. I was letting you know how to work around the issue. I am not on the product team, so I cannot add any of these features. I am in support. I will let the team know about your feature request, though. Check out a trial of Premiere Pro if you need these features for this project, if you like.   Sorry for the frustration.   Cheers, Kevin   ... View more

These items cannot be accessed. Sorry. Some people delete the app and reinstall it to gain the space back. Sorry for the frustration, @RWB Construction and @Yichen5C9E.   Cheers, Kevin   ... View more

Please contact us: https://helpx.adobe.com/contact.html   ... View more

Hi @Suldi, Thanks for the note. I hope we can assist you. It looks like you have an ntll dll problem. See this thread: https://answers.microsoft.com/en-us/windows/forum/all/nttdlldll-crashing-when-using-adobe-premiere-pro/6186822e-71c7-43c7-980b-5509c722ce15. It might be a problem with the wrong GPU being selected for Rush. Likely it is the iGPU related to the Intel processor. Feel free to contact us: https://helpx.adobe.com/contact.html   Sorry for the frustration.   Thanks, Kevin   ... View more

Hi, Can you give us any other info? What kind of device and footage are you using?   Thanks, Kevin   ... View more

Hi @drwebx, You can do this in Rush. Import the file. Trim it. Export it. You do have to re-encode it, however. If you want to so such things without having to do all this, check out FFMPEG freeware or Shutter Encoder. Open Source stuff can do things like this. Good luck.   Cheers, Kevin   ... View more

Hi, @Alex_5553, You can create an Action in Photoshop, but it does the same thing. I think this is easier. You can't batch still images from Premiere Pro to Photoshop from what I can see here. I hope someone else may have a solution.   Cheers, Kevin   ... View more

Hi @ramidio, Thanks for the reply. Are your GPU settings set up according to the video I posted earlier? You can also contact our Assisted Support team. Begin a chat here: https://helpx.adobe.com/contact.html.   The chat pod is on the lower right. Ask for a live agent and once they appear, ask for the "video queue." These are our specially trained agents on video editing issues. They are available Monday to Friday 7AM to 7PM. Let me know how that goes. Sorry for the frustration.   Thanks! Kevin   ... View more

Yes, you can remove them from the Project Options shortcut menu on the Home screen. I'll attach a screenshot for you.     Thanks, Kevin   ... View more

Hey there, @Adam321432633esm, Thanks for the question. I am not sure about the roadmap for Android since I am not on the product team. If you look at the history of previous mobile video editing apps, like Clip and Rush, Android support is eventually added but the iOS versions always seem to come out first. Sorry about that. I will continue to advocate for Violet to be available on Android as well as on iOS devices ASAP. I appreciate your patience as the devs work this out.   Have a great new year!   Thanks, Kevin   ... View more

Hi @Casi0101, Sorry about your crashing issue with Premiere Pro. However, this is the Rush forum. Are you having trouble with Rush too? Let us know.   Thanks, Kevin   ... View more

Hey @wtrmlnlvr, It's in your iPhone or iPad's camera settings. Let me know if you need more help with that.   Thanks, Kevin   ... View more

Hi, Welcome to the forum, @bstevenson1776. I appreciate your comment. I'm in support, and I have reported the issue regarding the iOS issues with the newer devices more than once. While I agree with you, I don't have any control over the app's development. I apologize for the limits of my ability to fix bugs or add features. As a fellow Rush user, I wish the case were different.   For iOS users, a newer app called Project Violet can be used as an alternative to Rush. This app supports all the newer iOS formats and is available free on Apple's "App Store" right now. These users can also try the app and be free of any of Rush's restrictions or system requirements. More information is forthcoming on that. I am currently advocating for Project Violet to be available for Android users.   As an Android user, though, this issue should not affect you. In a separate post, please detail any troubles you are having with your Android device, and I will do my best to assist you. Thanks for your message.   Thanks, and have a lovely holiday, Kevin   ... View more

Yes, turning off spatial audio seems to be a fix. I hope the advice helps.   Thanks, KEvin ... View more

Hey Horst, I have told the team about the issue. Sorry for the delay in any update to the app for the new iOS devices and the formats they bring. You can either turn off spatial audio in camera settings or use the new app "Project Violet" to work with the new audio feature. I hope the news helps you. Have a good new year.   Cheers, Kevin   ... View more

No, Violet should be good to go. You can also disable "Spatial Audio" in camera settings and Rush should work fine.   Cheers, Kevin   ... View more

Thanks for the post, @Airweb_AE. I appreciate the comment. I will submit this issue to my manager once we return to the office after the new year.   Thanks again, Kevin   ... View more

If you can, @vasyl__8192, please PM me any details about this interaction with support. They should not give poor advice, like asking someone on the forum for an installer.   Thanks, Kevin   ... View more

Thanks for the tip. You're very right about spatial audio causing major issues with Rush. Sorry about that, @nico_a. Take care.   Cheers, Kevin   ... View more

Hi @Ito.A, Thanks for the message. Welcome to the forum. This is a user-to-user-based community. I hope we can assist. Try right-clicking each clip and reconnecting to the media to the clip in the timeline. That should work. This likely happens if you move the clips to a new drive, rename your drive, or move the clips to a new folder. Sorry about that! I hope the advice helps.   Thanks, Kevin   ... View more

Hi @michael_Sweeney0073, Sorry for all the trouble. I hope the community can assist you. I apologize for the poor support. It sounds like you were able to complete this project. Is that right? Let us know how we can further help you with any questions you have. Have a lovely holiday.   Thanks, Kevin   ... View more