Hey there, @john_1698, Thanks for the update and the info. Your problem sounds like it's going to need one-on-one troubleshooting. Can you contact us and allow the agent to take over your machine to help fix your problem? Contact us here. In the chat pod on the lower right, ask for the video queue once you get a live agent on the chat. In fact, insist on the video queue. Those agents are on my team and are trained to assist digital video users like you. I hope the advice helps. Please return to the thread and share the solution, if you don't mind. I hope we can help you there.   Thank you, Kevin   ... View more

HI @gabriel_9975, I have seen this complaint from others, and on behalf of the team, I apologize for the issue.  While they are working on supporting the new formats the phone gives, you can try out a new mobile video editing app called Project Violet, which you can download from the app store here. See if that might work for you in the interim. Sorry for the frustration. I hope the team can help you with an update soon.   Cheers, Kevin   ... View more

I created a custom workspace with Properties and Graphics Templates I named "Properties." I find the panel quite handy. I would like to see some tweaks, like re-creating the same parameter order as the Effect Controls panel.   Position Scale Rotation Anchor Point   I'm doing a slide show and I prefer to use the Effect Controls panel with the parameters I most use stacked up. The UI text is closer together for a tighter mouse distance. I will advocate for any other things you'd like to see. We should probably start a thread in the Ideas forum. What do you think?   Cheers, Kevin   ... View more

Hi, @John Right, Thank you for reaching out. It’s great to hear from someone with a shared background in real estate video production! I even recognize the voice-over artist in that video—I used to work with him! Kathy Garver was another VO artist I worked with. She was on a TV show in the 60s, "Family Affair." Regarding your question, while the HSL secondary controls in Premiere Pro can be used for selective color correction based on luminance, I believe what you’re seeing is that the windows have been gelled with ND diffusion, allowing for balanced exposure between the interior and exterior shots. Additional lighting can prevent the shot from being completely blown out, though it won't match the quality of what was shown in that YouTube video. I hope this insight helps. If you have any more questions or need further assistance, feel free to ask. Best regards, Kevin ... View more

Hi @PolkaFever, Thanks for the reply and for the information you provided for the team. I hope it helps them fix the issue for you and everyone else on the thread. Take care.   Cheers, Kevin ... View more

Hello @AndrewTheGreat, It's Kevin from Adobe video support.   Thanks for the feature request. I apologize that timeline scrolling is problematic for you. I hope the team will respond to you soon.   In the meantime, members of the community may have some responses. I hope we get some replies from them, as well.   Good luck with this feature request. I will dive in and test it out myself when I get a moment. Cheers, Kevin   ... View more

Apologies. At least we can rule out faulty media cache. Thanks! Kevin   ... View more

Hi, Thanks for the reply. I should have added that the rush crash made the computer crash as well (this a very stable computer by the way that never crash otherwise; yes, some computers can be very stable, apart this exception with Rush). So, there has not been any dialog box generated. So, it explains why in my case, there has been no saving neither as the computer crashed at the same time (so no time to save anything). And you confirm that there is no save function anymore, except the automatic one. But in my case, the whole projects has been deleted. It means that I have not been able neither to retrieve the previous automatic saving. I would have loved to loose only one day of work except of 3. By @sandrine_0153   Hey, sorry about that. I'm an editor too, and this sounds really unbearable. Could you please connect with the video queue so they can properly troubleshoot your system? Some people have a similar problem with a faulty .dll file. They found that replacing it fixes the issue. Run that information by our agents to see if that could solve your problem.   I hope we can help you.   Thanks, Kevin   ... View more

That's weird. Did you shoot the file on your phone? If so, what kind of phone is it? More info would help the community understand your problem better. I hope we can help, @di_4101,   Thanks, Kevin   ... View more

I'll pass along your idea to engineers, @stephenb12860235. Thanks for that!   Kevin   ... View more

Hello @john_1698, Thanks for the message. Can you provide the community with more information about your system/device and the media you are editing? We need to know so we can better assist you. Sorry for the hassle.   Thanks, Kevin   ... View more

Hello @sandrine_0153, Thanks for the message. I heard you lost work with Rush crashing. That's not normal and very frustrating. Adding to the frustration is our support staff, who (it sounds like) wasn't helpful. It seems you weren't routed to the proper support technicians (someone on my team specializing in video troubleshooting). Sorry, you had to repeat information to each agent along the way. That isn't very pleasant in my experience, as well. I will see if my managers can fix that problem, which has lingered throughout my tenure here. Sorry about that.   I've been there, so I know how hard it is to redo work because of faulty behavior. I hope I can help you prevent it from crashing, and I will help you with a strategy to get better support from our staff in the future.   The first thing to address is why this crashing problem is happening to you. Let's find out why your Windows system is crashing on Rush.   Troubleshooting Adobe Premiere Rush Crashes: Is a crash report error dialog generated when you crash? If so, did you click the button to send the crash report to us? If that is the case, please PM me your Adobe ID, and I will send it to the engineers who can locate your case and then try to find the source of your crash. Typically, it is some other piece of software, OS, hardware, or hardware driver that is at the heart of the matter.   To further troubleshoot, you can try resetting your preferences (see the attached video) or deleting the media cache. Open preferences or settings (macOS) with all projects closed. That way, you can access the preferences dialog box to delete the cache.       Saving Projects in Adobe Premiere Rush: To prevent losing work, editors often save their work, especially at critical junctures of the project. Previously, Rush would automatically save to the Creative Cloud as you worked. Since cloud sync was removed in February, Rush no longer has this function. No File > Save has been added because Rush doesn't even generate a project to save. So what do you do? If you close the project, Rush will expressly save your work before shutting down. Once Rush is launched again, the changes are intact, and if you crash, you'll only lose work from the last time you had the program open. Please try a test and report back to see if that works for you.   Support strategy: When contacting support, do so via chat here. The chat pod is in the lower right corner. When you connect with a live agent, ask to be transferred to the "video queue." They are also overseas technicians but are former post-production specialists or were editors previously. They can help. Let me know what they say.   I hope this information helps you resolve the issues you're having trouble with. If you need further assistance, please don't hesitate to reach out. We're here to support you! Sorry for the frustration. Take care!   Thanks, Kevin   ... View more

There is a newer version of that plug-in available, if you need it. Here you go, @zTwiggyy: http://fnord.com/ I hope that helps.   Thanks, Kevin ... View more

Please let us know if this solution helped you, @fadi_a_6127.   Thanks, Kevin ... View more

Hi @muhammad_7984, Can we get details about your system/device and media?   Thanks, Kevin   ... View more

Have you tried enabling Dropbox in the Privacy and Security settings in System Settings? That could work. Let me know if you need help, @jennifert1223.   Thanks, Kevin   ... View more

Hey there, @Nishant321go, Thanks for the reply. I appreciate your screenshot and added information. I hope an engineer will respond. In the meantime, could you contact us here? The chat pod is on the lower right. Ask the agent for the "video queue" and allow them to take control over your computer so they can troubleshoot one-on-one with you. I hope that helps. Let us know what happens.   Thanks, Kevin   ... View more

Hello @chrisnr2, Thanks for the response and information. You wrote: A variety of image file types are created (using different processes in P’shop and Lightroom Classic) from one Windows 10 screenshot. All these types display identically when viewed in Windows Photo Viewer, Lightroom Classic, and Photoshop. However, files *exported from both Photoshop and Lightroom Classic display differently in Premier Pro.   Adobe Premier Pro version 24.6.3 (build 4) Lightroom Classic 14.0.1 202410161356-30922cfc Photoshop 2025 26.0.0 workspace sRGB IEC61966-2.1 North America General Purpose 2   Microsoft Windows 10 Home Version 10.0.19045 Build 19045 X64-based PC AMD Ryzen 5 56000X 6-core Processor, 3701 Mhz NVIDiA GeForce GTX 1050 Ti 16gb RAM SSD    Steps to reproduce: Base image created from the screenshot, pasted into Windows Paint, cropped, and saved as a jpg file Import file into P’shop, add text and save as tiff, save as PSD, save as jpg, export as jpg (option to convert to sRGB remains selected) Import the file into Lightroom Classic and export it as jpg (same sRGB settings) Import all files into Premier Pro and stack in layers, change position so all are visible together   A paler shade of blue in both the *exported files (Lightroom Classic and Photoshop) is visible within Premier Pro. They remain identical to the other images when viewed in Photoshop or other photo viewing / manipulation software.   Screenshot of Premier Pro stack: (showing color variation) https://drive.google.com/file/d/1_cW-BXLH04ZM3OdF4LM72DXCl7eYd1P-/view?usp=drive_link   Screenshot of Photoshop stack (no colour variation) https://drive.google.com/file/d/1bGFj-gJiGPmRPTemq7da0eiYvXV1zwhi/view?usp=drive_link   Thanks, very much for this info. It sounds like a color management issue. I'll try to get an engineer to respond here. In the meantime, perhaps one of our experts can handle this one.   Cheers, Kevin   ... View more

Hey there, @PolkaFever, Thanks for writing in. Can you try a render and replace of the AE comp in your timeline and try again? I hope that helps. Let us know!   Cheers, Kevin   ... View more

Hi @GAON373401353djt, Thank you for your message. It sounds like you're still experiencing some issues with Rush. I'm glad to hear that testing with Violet worked. Hopefully, the issue will be resolved soon.   In the meantime, I'd love to help you troubleshoot. We can try a few things: shooting in a different format, transcoding the files, or working with Violet to get things moving again. I'm really sorry for the frustration this has caused. Take care!   Thanks, Kevin   ... View more

Contact us here, @elsa_5364.   Thanks, Kevin   ... View more

Hey @nilesh_8616, Thanks for the note. Welcome to the forums. Please give us more info about your system or device, media, and workflow, and we can help you better.   Thanks, Kevin   ... View more

OK, @Kevin Doofenshmirtz 8964. Thanks for the notes. I know what you mean and feel like you do. I'll let the team know. You may want to convert the files to H.264 using Shutter Encoder on your desktop computer if you want to work with this footage now. I am sorry to suggest this, but I will soon be in the same boat. Sorry! Cheers, Kevin   ... View more

Hi @susanw99582830, I appreciate your response. Can you contact support and ask for the video queue? The chat pod is in the lower right of this page. Let us know what they say.   Thanks, Kevin   ... View more

That's odd, @alexc76217130, I suspect your issue may be fixable, but you will need assistance from our agents. Please contact them here and ask for the video queue. Let us know what they say.   Thanks, Kevin   ... View more

Hi @susanw99582830, Project files are no longer synced with Creative Cloud so they will not be in place on a new computer. Can you finish your projects on your previous computer? Let me know.   Thanks, Kevin   ... View more

Thanks for the feature request, @Raych228996669qsy.   Kevin   ... View more

Hi @Denis36010062zesl, Thanks for the bug report. I have almost the same setup but don't see the issue in Comparison View. You might try some of the troubleshooting options by pressing Shift at launch. Deleting the media cache and resetting preferences are the first things you may want to try. Let us know if these steps might help.   Thanks, Kevin   ... View more