Hi Given, Thanks for the question. Can you check out this tutorial? I hope it helps you edit your Rotobrush layer: https://adobe.ly/4pC8ZHL. Let me know.   Thanks, Kevin   ... View more

Hi Sen of Media, Have you tried downloading the Creative Cloud app from the web and installing from there? That should work, unless you are inside a corporate intranet, military, or educational institution. Let me know if that's the case or if you still need help installing. Sorry for the trouble.   Thanks, Kevin   ... View more

Hi, Have you tried adding an Adjustment Layer and add a Transform effect to it? See if that works. Let me know.   Thanks, Kevin   ... View more

Hi, Thanks for the message. I tagged your post with the "SDK" label. That should bring a qualified person here to answer the question. Sorry for the wait. I hope we can help you soon.   Thanks, Kevin   ... View more

Hey Michael, I'm not in front of my Windows machine right now. Is it possible to change your Windows user profile’s Documents location outside of OneDrive? Let me know.   Thanks, Kevin   ... View more

Hi leslie, Thanks for the message. Have you tried any common troubleshooting steps yet?  The preview window in After Effects not updating after 15 seconds is a known issue that can have several causes. Common fixes include: - Purging all memory and disk cache (Edit > Purge > All Memory & Disk Cache). - Restarting After Effects and your computer. - Resetting After Effects preferences (hold Ctrl+Alt+Shift while launching After Effects). - Checking audio hardware settings and switching between device classes (MME/ASIO). Let me know if any of these things assist you.   Thanks, Kevin     ... View more

Hi Michael, Thanks for the question and welcome to the forum.   It’s best to keep Premiere projects, media, and cache on a local drive—not OneDrive—to avoid sync conflicts, missing files, and slowdowns. Use OneDrive only to back up finished projects. If OneDrive syncs your Documents folder, create a separate local folder for Premiere work and point your projects there. Premiere doesn’t have a direct setting to remap Documents, but you can adjust project and scratch disk paths in project settings. This prevents errors and keeps Premiere stable. I hope the advice helps. Sorry for the hassle.   Thanks, Kevin   ... View more

Hi Maha, Thanks for the question. While I'm not aware of the foundry that offers the Eagle font, I'm sure a member of the community will chime in. Do you need it for commercial purposes? If not, there are some versions out there that may work for you. Good luck.   Thanks, Kevin   ... View more

Hey Matt, Can you share your export settings with us? I hope we can help you.   Thanks, Kevin   ... View more

Hi, Thanks for the message. I read that your export was unusually large. Can you create a screenshot of your export settings? I hope I can help you.   Thanks, Kevin   ... View more

Hi, Thanks for posting about your Automation Blocks issue. Next time, ensure you tag the case as "SDK" in order for the proper staff to see your question. I hope that they can help you shortly. Sorry for the hassle.    Take Care, Kevin   ... View more

Hi Pablobk, Thanks for the message.   After Effects doesn’t always use full memory with 3D text comps on MacBook M4—Apple Silicon’s shared memory setup and AE’s renderer may throttle usage for complex 3D, so it’s normal to see lower RAM in those cases. For higher RAM usage, try purging cache or boosting AE’s memory allocation in Preferences. Non-3D comps usually run more efficiently and hit higher memory as expected. I hope the advice helps.   Thanks, Kevin   ... View more

Hi, Thanks for the post. For character design in Illustrator, the recommended artboard size is at least 3300 x 2550 pixels, especially if you want crisp detail and might print your work later. Let me know if that works for you.    Thanks, Kevin   ... View more

Hey Mike, I read your note. The UI is giving you trouble with gray text and your visual impairment. I think we should move this into the bugs forum so that the team can consider making such a change for you and others sharing your impairment. Sorry for the issue.    Thanks, Kevin   ... View more

Hi Paul, Thanks for the message. I read about your issue. Are you on Windows? If so, try disabling ‘Enhance pointer precision’ and ‘Click Lock’ under Additional Mouse Options. That usually fixes weird glitches like this for most Adobe apps. Resetting workspace layout helps, too.  ... View more

Hi, Which plan do you have? It's not included in the Photoshop subscription, for example.   Cheers, Kevin ... View more

Hi, Thanks fo rthe post and welcoime to the forum. Please see if this solution is helpful: https://adobe.ly/41Yfydy for the frustration.   Thanks, Kevin       ... View more

Hi Eric, Thanks for writing in with your issue. I believe you are hitting a known issue. You may want to roll back to the previous version for now. A workaround might be to use the pick whip instead of typing expressions. Sorry for the frustration.   Thanks, Kevin   ... View more

Hi, Thanks for the post and welcome to the forum. It sounds like you’ve set up the official Mouth template correctly in Photoshop—placing it inside the Head group and naming all visemes properly—but Character Animator still isn’t recognizing it after refresh.   Here are a few things to double-check:   **Tagging**: Don’t tag the entire Mouth group as “Mouth.” Instead, tag each individual viseme layer (Aa, D, E, etc.) with the correct tag. **Lip Sync Behavior**: Make sure the Lip Sync behavior is applied to the puppet or the Mouth group. Without it, Character Animator won’t drive the visemes.  **Hierarchy**: The Mouth group should be inside the Head group, but avoid duplicate naming like “Frontal” at multiple levels if you’re using multiple head views. **Swap Sets**: If you’re using swap sets for different mouth expressions, make sure they’re correctly configured and not conflicting with viseme tags.   If none of that helps, try removing and reimporting the puppet after saving your PSD. Happy to help troubleshoot further if you want to share a screenshot of your layer structure!   Thanks, Kevin   ... View more

Hi, Thanks for the question and welcome to the forum. It sounds like you want to do a complex effect that might include special techniques at the shoot, special cameras and set-ups. In post, you'll need access to roto tools, like rotobrush in After Effects. You might need special plug-ins like RSMB for motion blur. Hopefully, an Adobe Expert can provide some steps for you to achieve this effect shortly. Sorry for the hassle.    Thanks, Kevin     ... View more

Hi Lucy, Thanks for your message and welcome to the forum. It might be a plug-in tripping up the launch. Can you try pressing Shift at launch to get the Reset Options dialog box. From there you can select "Disable third-party plug-ins (one time only)." Let me know if that works. Sorry for the frustration.   Thanks, Kevin   ... View more

Hi, I read your post. I heard that EXR files are giving you trouble. Do you have dual GPUs by any chance? I have seen something similar. Please also check the Beta out to see if you are clear of that issue. Let me know I'm here to help. Thx, ^KM ... View more

Hi, I read your note. Welcome to the forum. I think I know what your issue is. These tools are no longer in the Beta version of the application since masking is now completely different. That might explain what's going on here. Let me know!   Thanks, Kevin   ... View more

Hi, Thanks for your message and for tagging your post appropriately. That will alert those community members who can help. I hope we can help you shortly.   Thanks, Kevin   ... View more