Thanks for reporting, @scrozier. I hope we can get the attention of the team on this shortly. Sorry for the delay.   Cheers, Kevin   ... View more

Hi Ben, I'm Kevin, a mod here. Thanks for the update on your issue. I'm sorry no one has responded yet, and it's the weekend, so our staff is not available until Monday, unfortunately. I hope the community might be able to help you solve this while we await their return. Sorry for the frustration.   Thanks, Kevin   ... View more

Two other people are seeing this exact issue. I have asked the team about it and they cannot reproduce the issue, so far. Let me merge your posts then.   Thanks, Kevin   ... View more

Hi @Safy_8666, Thanks for the question. If you don't mind me asking, what was the frame rate of the original clip? The sequence frame rate is supposed to be determined by the first clip added to the sequence. There is no access to sequence settings, so if it does not conform to 25fps, and it is the first clip you edited into the Timeline, then it is a bug. I have not heard of this being a problem in the past, as Rush is supposed to handle this common video format. I'll ask the team if they can try a test from their end.   If you are on an iOS device, feel free to test out the new mobile video editing app, Project Violet. Sorry for the problem!   Thanks, Kevin   ... View more

Hey there, @Charlotte32083078at7n, Thanks for the question. Now that sync has been disabled, is this the future of how Adobe Rush will function? As in work off one device and then "open in" Premiere Pro to finish the job and save as a hard file? My fear as a user is that with the sync now gone, Adobe may discontinue Rush in the near future and then your "projects" are gone unless you get them saved as Premiere Pro hard files...   Do you have any intel on the future of Rush please?   Sorry to be unclear on the future of mobile editing, Rush, sync, and other such issues. These are more questions for the product management team. I am in support and not even part any of the digital video product teams. So, I am unable to share any future roadmap options at this time. I apologize about that.   As a user of Rush, there are some things that are notable to mention that have been bubbling up in the community. I have been telling the community about Project Violet, an iOS app which has been getting quite a lot of development in the mobile video editing arena. Taking a look at the new features there, you can see where that team is heading. As far as sync with Premiere Pro goes, I don't think that Violet is doing that right now, though. The development of syncing with Premiere Pro is out of my purview to speculate on. As a fellow Rush user, I am hopeful about that being added, as well as, Android Support.    Whatever happens with Rush in the short term is not yet known, but I imagine that the team will make some announcements eventually. Soon, I hope. As a Rush user, Violet really has my attention. If you are on iOS, you might try a test project to see if you are liking the workflow any better.   As you may know, the annual NAB conference is coming up shortly and that may provide new information about the roadmap for mobile video editing. I can't say for sure if that will occur, but definitely pay attention to industry news around that time. Afterward, feel free to reach out on the forum or PM me for any post-mortem commentary or plans for your potential future workflow.   I hope the information helps a bit.   Thanks, Kevin   ... View more

Check this out, @Averdahl. You need to have your captions track set up for this option.     Thanks, Kevin   ... View more

Thanks, Neil. These symptoms also point to the prospect that this project or sequence might be corrupt. Copy and paste the contents of the sequence into a new sequence. If the issue remains, then import these assets into a brand-new project and see how it goes. Finally, try the same with a transcoded file to an editing codec in a new project and test the results. In my opinion, many performance issues are related to the media. Once media is in an editing codec, the project will have fewer issues. That's my experience anyway. Let the community know if this advice helps.   Thanks, Kevin   ... View more

I also cannot repro.   ... View more

Hi @AnonymousPuppy1990, Thanks for the question and welcome to the forum. Is it possible to swtich off the video and audio streams in the Export Settings dialog? Let me know. I hope to help you.   Thanks, Kevin   ... View more

Try out the latest Beta. I believe this is fixed.   ... View more

Can you have a look at Camera Settings and see if spatial audio is switched on. If so, try again with the setting set to "off." I hope that helps.   Thanks, Kevin   ... View more

Hello @Christina22312759veuq, May we have more information about your system and media? If you are using an iPhone, try switching off the spatial audio setting in your camera settings. Hope that helps.   Thanks, Kevin   ... View more

Hey there @mikecox_, Thanks for the question. Looks like your media has been set to hour 18 with drop frame timecode. Quite the mystery! Which device actually shot these files? That might be important to know. Can you assist us with that information? Sure hope to hear back from you soon.    Thanks, Kevin   ... View more

Hey @dougb853, Thanks for the question. How did you affect the values? Reset the effect and copy it, then select the other clips and choose Edit > Paste attributes. That should work. Let us know if it does.   Thanks, Kevin   ... View more

Hey there, @WernerHeisenberg, Thanks for the questions and welcome to the forum.    Question 1: You have a problem with performance on the timeline. That can happen for a variety of reasons, most often related to highly compressed media. Can you tell us more details about your computer system and the media? Which camera shot the media, for example? If it is a mobile device, does the video have a variable frame rate? Have you tried creating proxies or transcoding the media?   Question 2: You have a question about "cloud-based" video editing tools. I don't have a lot of information about that. Sorry about that. I hope the community will respond shortly.   Thanks, Kevin   ... View more

Hey @Josh Band, The issue is usually related to multiple media files that have identical names. Try importing your files via the Media Browser instead of by dragging things in. That should help. Let the community know if it does or not. Sorry about the issue.   Thanks, Kevin   ... View more

Hi @Alex244121701ewq, Welcome to the forum. If all the other troubleshooting techniques have not worked yet, contact us here: https://adobe.ly/438a8Oj.   Use the chat pod on the lower right. When a live agent appears, ask for the "video queue." They are open 7AM to 7PM PST M-F. They can take control of your system and help you troubleshoot one on one. I hope they can help you. Sorry for the hassle.   Thanks, Kevin   ... View more

Hello @levi_bm, Thanks for the report. I'm Kevin from Support, one of the moderators here. I'll have to ask for your patience since scripting is rather a specialized talent. I hope a team member, Adobe Expert, or a community member will reply shortly with a solution.  Sorry about the frustration.   Thanks, Kevin   ... View more

Hi @jamesaberdeen73, Thanks for the question and welcome to the forum. I'm Kevin from Support, a moderator here. While we await a response from a community member, we can try and troubleshoot. What have you tried so far? I'm assuming the 3D render has an alpha channel to use. It looks as though blending modes might also be involved. Let us know what you come up with. I hope we can help you soon.   Thanks, Kevin   ... View more

Nothing new to report at this time. This just came on the intertubes, though. It's from one of our Adobe Experts, Piotr of Cut to the Point. Check it out.     Thanks, Kevin   ... View more

Hi Enzo, See if this tutorial helps you.     Thanks, Kevin   ... View more

Hey there, @scrozier, Thanks for tagging me. Otherwise... 🙂   I think that this five year old post might not be related to your issue as your hardware specs are different, or it may be different media. Shall I move this solo post into the bugs forum so that the product team might be able to troubleshoot with you?   Not sure if you were aware, but the product team does not regularly engage in "Discussions," (this forum) which is largely a user-to-user forum with some assistance from support people like myself.   Tag me here or PM me!   Thanks, Kevin   ... View more

Hey there, @jay_3750, Thanks for the message and welcome to the forum. Originally, Rush could sync projects with Creative Cloud. Last February, sync with Creative Cloud was discontinued. In October, the remaining customers on EDU and enterprise platforms had sync removed. If you did not sync all your projects before sync was removed, you no longer have access to those projects.   After being logged out of my account for awhile, I eventually logged back in and found every single video projects that I've deleted in the past, popped up, but then disappeared shortly after. I repeated this, and it happened again but entered one of the previously deleted projects saved it as a new project to have evidence that this was happening and still have it.   That's kind of weird. Maybe the cache still held onto the links with CC. I am not sure. What kind of computer and media are you operating with? Or are you editing solely on a mobile device. If that is the case, which device is it?   This shows me that Adobe secretly stores all my saved projects even and I've never synced to the cloud. Why aren't the videos deleted from Adobe's servers when the user deletes them in the Rush app? How to make a request to delete these old videos from your side and how to op out from having my private videos secretly saved without my approval?   That can't really happen since CC sync no longer exists. Something else is going on here because Adobe doesn't do anything sureptitious like that. Try inspecting your Creative Cloud folder manually and see if there are any local assets that could be taking up unnecessary space, since you no longer can sync with these assets. Once found, feel free to archive those assets or delete them if you have the original files backed up for later use (if desired).   I hope the advice helps. Please return with more questions for the community, if you have them.   Thanks, Kevin   ... View more

Hello, and welcome to the forum, @aron_4357! Glad to have you here. Can you describe your computer system or mobile device in greater detail? What kind of media are you exporting? What settings are you using? I hope the community can assist you.   Thanks, Kevin   ... View more

What happens if you try a different preset, @sametyldd? What kind of subscription do you have? I hope the community can help you.   Thanks, Kevin   ... View more

That's pretty odd, @usert4ken. It should work. Contact us here: https://helpx.adobe.com/support.html. Ask the live agent (once they appear) for the video queue. Insist on reaching our team, as we are specially trained. We are available 7AM to 7PM M-F PST. I hope we can help you.   Thanks, Kevin   ... View more

Hi @Optimistic_yogi0785, Are you on iOS 18.3.1? Let the community know.   Thanks, Kevin   ... View more