Inspiring

Question

Any "Save As..." dialouges can premanently freeze Premiere

Forum|Forum|3 years ago
January 24, 2023
26 replies
1715 views

Any action that spawns an Explorer window can cause Premiere to permanently freeze. It will never recover, and must be shut down through Task Manager. These actions include:
-File > Save as...
-Clicking the OUTPUT name in the Export Media window.
-Clicking "browse" on the Export Frame dialogue box.
-Even hitting the little "setup..." button on the Image Matte Key effect.
-Using Explorer rather than Media Browser when relinking footage.
-Double clicking a blank area of a bin
-And many more.

This has happened to me in Windows 10 and 7.
(Doing "Reveal in Explorer" does not cause this freezing, since that kind of Explorer window is not a save/load dialogue box that is tied to the program.)

This is the most devastating bug I've ever encountered in Premiere. It happens to me a few times a day, and has wasted a huge amount of my time, and my team's time. To me, it is inexcusable that Premiere cannot do something as simple as a "Save As..." without freezing.

Here is a forum thread on this bug: https://forums.adobe.com/message/9696942

This is unique ID# 508 on my Premiere problems spreadsheet:
https://docs.google.com/spreadsheets/d/1dVJb7kI_ZETLavrplfARgn9gL8HUpvkq6A0jCPxqA3w/edit#gid=1133868629

Performance or Stability

Kevin J. Monahan Jr.

Legend

Hey there, @TaranVH,

Thanks for the message. It’s been a long while since you filed this bug. I see you got a response and the dev team has marked your bug as "Started." Are you still having this issue? I sure hope not, but let me know so I can update the forum here.

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

jmart278

Participant

I'm still having this issue! I don't know if I just need to update or what...

About 80% of the time, using the "Save As" function does not pull up the dialogue box like it should but acts as if it is opened, which means I can't click anything in the original window anymore.

Thank god for auto-save.

Ann Bens

Community Expert

Auto save can get corrupt too.

Reset preferences: see how that goes.

Use the option Save a copy to make backups.

Bruce Bullis

Legend

Your suspicion (on the spreadsheet) is correct; this is a Windows-specific issue. We continue to seek a solution, with Microsoft.

C

caring_Hummingbird5C19

Participant

also happening for me on Mac Catalina 10.15.7

Any fixes, other than running as admin?

J

Jordan23199706q0ib

Participant

This is still an issue in 2022. I have no idea whats going on, but it constantly does this when I do anything that has to do with file output settings like destination, or when I export a video. Adobe seriously, I'm done.

G

getho

Inspiring

Has anyone noticed that sometimes if you walk away from this crash it will recover? You have to leave it half an hour or so. But if you've not got a recent save point, and you've done something vital, it might be worth giving that a go. Go and talk a relaxing bath, and muse on the decisions in your life that led you having to take a relaxing bath because your software is so ****.

PS That spreadsheet is amazing.

B

brianm63816424

Participant

MFW I have to restart Premiere for the 8th time today because it hangs when I try to set the output location.

=|

devinw64319344

Participant

Just installed 2020 and decided to do this project in adobe instead of resolve everything was working great then suddenly every version of the project I was on freezes when I export or save as. I opened an old project without out this issue one attempt..

L

larsp17128029

Participant

This is pretty annoying, to say the least. And the run as admin "fix" is just not good enough.

TiminatorX

Participant

This has been happening to me for the last 3 years using Premiere. How the **** it has not been fixed yet blows my mind.

It seems to crash randomly when trying to open file explorer. Any action that triggers file explorer has a chance of crashing premiere. This is basic stuff!!

F

FeedbackCommunityMember

Inspiring

how and why is this an issue? these are basic functions, even paint can do them.

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