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TaranVH
Inspiring
January 24, 2023
Question

Any "Save As..." dialouges can premanently freeze Premiere

  • January 24, 2023
  • 26 replies
  • 1715 views
Any action that spawns an Explorer window can cause Premiere to permanently freeze. It will never recover, and must be shut down through Task Manager. These actions include:
-File > Save as...
-Clicking the OUTPUT name in the Export Media window.
-Clicking "browse" on the Export Frame dialogue box.
-Even hitting the little "setup..." button on the Image Matte Key effect.
-Using Explorer rather than Media Browser when relinking footage.
-Double clicking a blank area of a bin
-And many more.

This has happened to me in Windows 10 and 7.
(Doing "Reveal in Explorer" does not cause this freezing, since that kind of Explorer window is not a save/load dialogue box that is tied to the program.)

This is the most devastating bug I've ever encountered in Premiere. It happens to me a few times a day, and has wasted a huge amount of my time, and my team's time. To me, it is inexcusable that Premiere cannot do something as simple as a "Save As..." without freezing.

Here is a forum thread on this bug: https://forums.adobe.com/message/9696942

This is unique ID# 508 on my Premiere problems spreadsheet:
https://docs.google.com/spreadsheets/d/1dVJb7kI_ZETLavrplfARgn9gL8HUpvkq6A0jCPxqA3w/edit#gid=1133868629

26 replies

Inspiring
January 24, 2023
Please fix this. It is the bane of my premiere usage.
Inspiring
January 24, 2023
yep. still a problem. my adobe CX is starting to feel like a bad relationship I should have left years ago
Participating Frequently
January 24, 2023
I've encountered a similar issue where the "Browse" window itself doesn't cause a crash, but selecting "Computer" from the side nav will cause the Browse window to hang until it is closed/reopened. Two or three tries usually until I can successfully see the contents of "Computer". I do not believe this to be related to a harddrive spin-up issue, or anything like that.
TaranVH
TaranVHAuthor
Inspiring
January 24, 2023
Note: Some in the forum thread have been able to resolve this issue by allowing Premiere through their Windows Defender firewall. I have tried this, but it did not work for me.
Inspiring
January 24, 2023
Also it doesn't only crash on "save as" dialog, try to double-click on the project panel to import something.

I hope you saved your work first!
Inspiring
January 24, 2023
This is bugging us like forever. Please FIX this ASAP. This should be on the TOP of this list.
Always vote for stability and performance first before new features.

If 12.1.1 does not fix most of the critical bugs since version 11, it's a goodbye for me.