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SK321
SK321
Inspiring
April 13, 2018
Answered

Anyone Else Getting No Audio Playback After Opening A Project?

  • April 13, 2018
  • 47 replies
  • 58252 views

For the past week or so, I've had a strange issue where sometimes when I open a project and try to play the timeline, there's no audio. It happens for every sequence in the project. It's not that the audio is playing and I'm just not hearing it, the audio levels don't even move. It's as if all audio has been muted. The only thing that brings it back is to solo one of the audio tracks and then unsolo it. After that everything starts working again.

Premiere Pro v12.1.0

Windows 10 64-bit

Asus Extreme4 Gen3

Core i7-4930K 3.4GHz

GTX 1080

32GB RAM

2TB SSD OS

8TB Raid 10 Storage

All drivers are up to date.

    This topic has been closed for replies.
    Correct answer SK321

    Since this is still an issue with the latest update from Adobe, I thought I'd go ahead an post a video showing the workaround of soloing and unsoloing a track to get the audio playing again. Hopefully Adobe will be able to fix the issue soon and we won't have to use a workaround.

    47 replies

    Show previous replies
    beths243870
    beths243870
    Participating Frequently
    September 5, 2018

    I find that I can't hear the mere 5 tracks of audio without getting dropout.  I have to stop playing the timeline and then play again, but problem reappears every few seconds.  Thoughts?

    S
    SplineTimeLine
    Known Participant
    September 4, 2018

    This is most definitely an ongoing and unresolved issue. I have a film project I started working on in 2014. I have lived and breathed this material and know all the issues with the substance of the sequences.. There are 15 sub sequences (scenes) as well as a music score and some ambient/foley in the master timeline. Many times I open an edit session and have to go through each sub-sequence and the "solo the tracks" trick has to be executed to enable the sound. If I render audio (get the waveform "picture").and do any edit changes it zaps the render. I have developed a work pattern that allows me to get around this. Why am I living with this defect, for this long?

      O
      okevinokevin
      Participant
      September 4, 2018

      The latest version of Premiere (12.1.2 build 69) seems to solve this, but you have to save the project as a new project in the new Premiere version in order for it to not require solo/unsolo.

      T
      THM Films
      Participant
      August 30, 2018

      New sequence, cut and paste for me worked. Thanks.

      R
      RaccoonAndRaptor
      Known Participant
      August 28, 2018

      Hahah wow! I have this same issue! Soloing and unsoloing a audio track actually did work for me. It usually happens when I return to a project after a weekend or something. Man the random bugs in primere pro are so annoying, so thanks for posting this and the "fix"

      Lon Goldstein
      Lon Goldstein
      Inspiring
      August 16, 2018

      This seems like the same or a related issue. When I change audio gain on several clips at once, the first clip plays, but all the others show changed p

      eaks, but don't produce sound and the levels show blank. Hitting solo does bring them back. But removing solo makes them disappear again. When I export if the solos are on, then the audio is in the output. If they are off, then there is no audio in the output. 

      I am using version 12.1.1. I'm hesitant to upgrade while in the middle of a project because I don't know what new bugs have been introduced.

      Lon

      M
      Madsvid
      Participating Frequently
      August 16, 2018

      I am on the latest install version and had not seen this issue of muted tracks since updating.
      However, yesterday I opened a previously perfectly healthy project to render out a quick master for client in new format.
      When file played back with no sound on, I initially though that it was due to everything else than this dumb bug.
      It was the bug and soloing/muting/un-soloing tracks fixed the problem - but what a waste of time.

      MY CC subscription is up for renewal in late September and with all the problems in current version (not being able to organise certain clips drag-&-drop in to bins is another "missing" feature) + competitors such as Avid getting more aggressive, I am not sure what is keeping me at Adobe...

      (There is a strong hint here for Adobe: That the cost of product must match quality and functionality, not least the time operator is wasting on finding work-arounds basic bugs.)

      O
      okevinokevin
      Participant
      August 16, 2018

      I understand that existing projects need to be saved using the updated Premiere version for the bug to be gone. Try saving and re-opening the project.

      Best,

      Kevin

      G
      greenflash100
      Participant
      August 14, 2018

      I had the same issue and toggling a solo button on a track didn't fix it until I updated to 12.1.2. It's still a bug though

      juanitat38912921
      juanitat38912921
      Participant
      August 11, 2018

      Thank you!  It worked for me as I was having this issue while working on a mulit cam sequence!  thank you!

      SK321
      SK321Author
      Inspiring
      July 17, 2018

      So it looks like there is an update out today (12.1.2) that contains a fix for this bug. I received an email from Adobe today saying, "Please check 12.1.2. We have provided a fix that we believe resolves this issue." I'm going to wait to update until after I finish my current project, since you never know if there's going to be new bugs that come about from the update, but I hope people will chime in here on whether or not this fixed the audio issue for them.

      Reg Santo Tomas
      Adobe Employee
      Reg Santo Tomas
      Adobe Employee
      July 19, 2018

      A reminder that projects with this symptom should be saved in 12.1.2 and the issue should be resolved.

      A
      anthonyn65101169
      Participant
      July 14, 2018

      I am literally at the 90% marker on my first feature length film shot on an iPhone. I was putting final touches on it to do some ADR and now I feel like I'm miles away from finishing. My only option would be to start editing the entire film again on another program. Please do not make me do that. I know it's crazy, but take all of these concerns really seriously. I am about to jump ship and I probably won't be back to Adobe if not. This is a really silly issue and costing me massive time and momentum.

      A
      agyeiwaaq65352511
      Participant
      July 10, 2018

      OMG!!!! So Simple!!! You saved me! THANK YOU SOOO MUCH!!!!

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