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SK321
SK321
Inspiring
April 13, 2018
Answered

Anyone Else Getting No Audio Playback After Opening A Project?

  • April 13, 2018
  • 47 replies
  • 58252 views

For the past week or so, I've had a strange issue where sometimes when I open a project and try to play the timeline, there's no audio. It happens for every sequence in the project. It's not that the audio is playing and I'm just not hearing it, the audio levels don't even move. It's as if all audio has been muted. The only thing that brings it back is to solo one of the audio tracks and then unsolo it. After that everything starts working again.

Premiere Pro v12.1.0

Windows 10 64-bit

Asus Extreme4 Gen3

Core i7-4930K 3.4GHz

GTX 1080

32GB RAM

2TB SSD OS

8TB Raid 10 Storage

All drivers are up to date.

    This topic has been closed for replies.
    Correct answer SK321

    Since this is still an issue with the latest update from Adobe, I thought I'd go ahead an post a video showing the workaround of soloing and unsoloing a track to get the audio playing again. Hopefully Adobe will be able to fix the issue soon and we won't have to use a workaround.

    47 replies

    Show previous replies
    S
    Sydney007
    Participant
    July 3, 2018

    Thanks. It worked for me. I was wasting time trying audio settings to no avail.

    M
    Madsvid
    Participating Frequently
    July 1, 2018

    I too, have just had the problem of Audio only playing when tracks are on solo.
    Fixed it by creating a new timeline, copying all content in to it.

    Have to say that my otherwise trusted laptop PC turned itself off in mid-rendering of a WMV file, and that this is most likely what caused the bug.
    It is currently hot weather in London + number of attached devices, which I assume to have caused the instant power off.

    Anyway, this is a great thread - hope that Adobe will apply some urgent resources to fix the bug.
    Side positive is that it encouraged me to clean out the cache and database :-)

    Reg Santo Tomas
    Adobe Employee
    Reg Santo Tomas
    Adobe Employee
    June 13, 2018

    This issue along with many other reported issues are being addressed in a future update.

    It does take time to validate these fixes so we appreciate everyone's patience in awaiting a solution.

    H
    hayzensproductions
    Known Participant
    June 13, 2018

    But this should not happen. Once there is a stable release, It should not be messed with. Especially not multiple times a year. Im baffled why that concept is so hard for adobe to grasp.

    I read my client your statement. They dont care. They want their video.

      R
      RedDirt
      Participating Frequently
      June 13, 2018

      Add another really crappy symptom to this problem — I just had to re-export a sequence... without changing A SINGLE THING in the project or the timeline, Premiere magically and independently turned all audio OFF, so that I got a silent export.  Had to solo-unsolo then re-export to get it to work.

      ADOBE — you really need to make this a priority fix, please.

        O
        okevinokevin
        Participant
        June 9, 2018

        I also have this problem. Happily the solo/unsolo track action fixes it. Hopefully this will get solved more successfully than that movie about Solo.

        J
        josephl73823191
        Participant
        May 30, 2018

        I also found that closing and reopening worked to fix. I have two macs and had the same issue. Your solution is way better! Thanks for sharing, it seemed no one was talking about this bug which was infuriating me.

        R
        RedDirt
        Participating Frequently
        May 29, 2018

        Yep, the solo / unsolo worked for me too — I've been having this issue fairly consistently unfort.  Adobe, please fix!

        I'm on a Mac Pro 2013 with 32GB and MS40 speakers on Digital Out, running PPro v 12.1.1 (build 10) on High Sierra 10.13.4

        Fayeded
        Fayeded
        Participating Frequently
        May 28, 2018

        I have found that 12.1 allows the solo/unsoloing fix to work. The latest version is the bad one - there is no possible fix on 12.1.1 from what I know. I can deal with the solo fix, it’s quick and easy. Regardless, shocking that Adobe didn’t see this in testing. I’m seeing people complain about this bug even on Twitter, I never see that happen.

        SK321
        SK321Author
        Inspiring
        May 30, 2018

        Fletch_M  wrote

        I have found that 12.1 allows the solo/unsoloing fix to work. The latest version is the bad one - there is no possible fix on 12.1.1 from what I know. I can deal with the solo fix, it’s quick and easy. Regardless, shocking that Adobe didn’t see this in testing. I’m seeing people complain about this bug even on Twitter, I never see that happen.

        I'm currently using version 12.1.1 on Windows 10 64-bit and the soloing/unsoloing works to get the audio working for me.

        SK321
        SK321Author
        Inspiring
        May 30, 2018

        Hmm, I just made an interesting discovery. I had an mp3 file in my timeline along with a number of wav files. After opening the project, the mp3 file worked, but all of the wav files didn't until I did the solo/unsolo trick to get them working again. Odd that the mp3 wasn't affected by the bug. Can anyone else confirm this?

        SK321
        SK321Author
        Inspiring
        May 24, 2018

        Well, good news is that thanks to people from this thread up-voting the bug report, Adobe is now looking into the issue:

        So, thanks to everyone who helped get the ball rolling on this. I'll let you know if they email me again saying it's fixed.

        T
        Thursi
        Participant
        May 28, 2018

        I have this issue, too. Make sure you do the solo/unsolo workaround before exporting as well or it will export without audio... If you use auto-upload or have to just quickly open Premiere, export and send out a version, this is not good news for you.

        M
        marka58148302
        Participating Frequently
        May 28, 2018

        Thanks for the heads up on this.  We're also having problems exporting AAF audio files for a doco series - don't know if this is related to the "solo" issues or not.  Our assistant editors are trying to resolve this by going back to an PP 2017 as a work around.  Will pass on any notes they have once they're finished - right now they're pulling their hair out trying to get audio to the sound editors and mix! We love PP as an edit tool, but they really need to get this right if it's to survive as a professional NLE.

        F
        Fishysois
        Participant
        May 17, 2018

        This has been happening to me since I updated to 12.1.1. Soloing and unsoloing has been my workaround as well.

        Bay3Bob
        Bay3Bob
        Participating Frequently
        May 22, 2018

        Solo unsolo does not work for me.  This is an unbelievable bug to have crop up in this software.  Basically PrPro is unusable.  I will have to go back to a more stable version.

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