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SK321
SK321
Inspiring
April 13, 2018
Answered

Anyone Else Getting No Audio Playback After Opening A Project?

  • April 13, 2018
  • 47 replies
  • 58253 views

For the past week or so, I've had a strange issue where sometimes when I open a project and try to play the timeline, there's no audio. It happens for every sequence in the project. It's not that the audio is playing and I'm just not hearing it, the audio levels don't even move. It's as if all audio has been muted. The only thing that brings it back is to solo one of the audio tracks and then unsolo it. After that everything starts working again.

Premiere Pro v12.1.0

Windows 10 64-bit

Asus Extreme4 Gen3

Core i7-4930K 3.4GHz

GTX 1080

32GB RAM

2TB SSD OS

8TB Raid 10 Storage

All drivers are up to date.

    This topic has been closed for replies.
    Correct answer SK321

    Since this is still an issue with the latest update from Adobe, I thought I'd go ahead an post a video showing the workaround of soloing and unsoloing a track to get the audio playing again. Hopefully Adobe will be able to fix the issue soon and we won't have to use a workaround.

    47 replies

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    H
    hayzensproductions
    Known Participant
    May 15, 2018

    stop coming out with new versions adobe! you continue to screw me.

    anyone been on avid lately?

      M
      Adobe Employee
      Matt_Stegner
      Adobe Employee
      May 14, 2018

      This is a known issue with track Solo and saving projects.  For now, solo, then unsolo the tracks you can't hear.  This will work around the issue. 

        C
        chrisa97474261
        Known Participant
        May 17, 2018

        The issue being known by Adobe does not help me currently, Matt_Stegner and Adobe, as I have been dealing with this for weeks and wasting way too much time on it. Like the problem with the sound dropping etc., the fix is not always consistent which causes me to waste more time trying all sorts of solutions. This has gone on way too long and the lack of information from Adobe, besides that kind of tone deaf remark, is infuriating.

          H
          Henryten
          Participant
          May 14, 2018

          Still happening. Between the "no audio"bug and the intermittent disabled search bar, these bugs are starting to pile up. I wouldn't mind them so much if they just respected their customers enough to TELL US what's going on.

          M
          marka58148302
          Participating Frequently
          May 10, 2018

          That's exactly what happening in our suites and we stumbled on the same solution - if that's that right description!

          M
          mike_buckhout
          Participating Frequently
          May 9, 2018

          I'm having a similar problem except that none of the suggested fixes are working.  I've tried soloing/muting, duplicating the sequence, copy/pasting tracks into other sequences, clearing Media cache. 

          My normal audio setup is running in/out through a Focusrite Saffire and speakers, which is verified working with audio from other sources (not Premiere), and I have tried other audio outputs with Premiere, like the computer built-in speaker but I am getting NO audio from Premiere at all, no matter what I do.

          I had been using CC 2017, then updated to 2018, can't recall when the issue started, but at one point it worked after I installed an update, maybe when going from 12.1 to 12.1.1, but now of course it isn't working again after having quit the program and opening it again.

          I'm going to try uninstalling/reinstalling CC2018.  This is ridiculous.

          MacPro 2 x 2.66 (early 2009)

          24GB RAM

          OS X 10.11.6

          SK321
          SK321Author
          Inspiring
          May 9, 2018

          mike.buckhout​ are you getting any audio levels showing on the Premiere Pro meters while playing? If so, it may indicate it's an output issue rather than Premiere not playing the audio altogether.

          M
          mike_buckhout
          Participating Frequently
          May 9, 2018

          Oh yeah, I see meters for sure, so definitely an output issue here.

          Update - I just uninstalled 12.1.1, and then installed 12.1.0 and now I can hear audio again... for now.

          BGPictures
          BGPictures
          Known Participant
          May 9, 2018

          Thanks Shaun. Hello Adobe(?). This is also a persistent problem on PrP 12.1.1 MacOS 10.13.4

          SK321
          SK321Author
          Inspiring
          May 9, 2018

          You can send in a bug report at the following link:

          Feature Request/Bug Report Form

          I went ahead and created one titled "Sequence Audio Doesn't Play After Opening A Project Unless You Solo and Unsolo A Track". It's more likely to get noticed if you upvote it.

            BGPictures
            BGPictures
            Known Participant
            May 10, 2018

            @ShaunK321 I voted for your bug fix selection via the link... but just a heads up that soloing/unsoloing does not always return normal playback. Sometimes certain audio clips stop playing back in both the source monitor and program/sequence. Quitting Premiere, deleting all cache files, and restarting is the only way I have found to fix this. Different bug?

            SK321
            SK321AuthorCorrect answer
            Inspiring
            May 9, 2018

            Since this is still an issue with the latest update from Adobe, I thought I'd go ahead an post a video showing the workaround of soloing and unsoloing a track to get the audio playing again. Hopefully Adobe will be able to fix the issue soon and we won't have to use a workaround.

              hurls188
              hurls188
              Participant
              June 30, 2018

              Thanks so much Shaun for posting this. After many hours and no clue from adobe support - athough they did demand  money -  this worked! Appreciate the video which made it easy to follow.

              I solo tracked even the ones I wasn't using and that brought the sound back up to the level I had.

              Thanks

              Denise

              M
              marka58148302
              Participating Frequently
              May 6, 2018

              Soloing on and off brings the audio back.  We're running three suites here and all having the same problem since recent PP update.  Frustrating that Adobe isn't responding to this.

                C
                chrisa97474261
                Known Participant
                May 3, 2018

                Overall, if anyone with Adobe is listening, the issues are infuriating. Inconsistent audio bug. What fixes it or works one time does not always work a second. Audio channels do not remain consistent when creating sequences from Multcam syncs, and do not always path logically or correctly. After quitting and restarting, sometimes a sequence will play, sometimes not. Sometimes all one has to do is solo and unsolo all the channels. Sometimes it works, sometimes not. Sometimes you have to go into the Multicam Sync and open it on the timeline and solo and unsolo.

                Just a pain for someone using Multicam, which is all I am doing for the next few months.

                  R
                  Red_Jay
                  Participating Frequently
                  May 1, 2018

                  This problem occurred for me today after Premiere crashed. Exported video from project also was missing all audio. I messed with the Audio Hardware settings for awhile to no effect. It was only after soloing a track did the audio come back. I un-soloed the track and everything was back to normal. I think this is possibly a new defect in the latest release of Premiere.

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