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Inspiring
June 7, 2024
Answered

Audio crackling if I squeeze audio using the rate stretch tool (Premiere Pro 2024)

  • June 7, 2024
  • 3 replies
  • 887 views

If I squeeze the audio with the Rate Stretch Tool in the last two versions of Premiere Pro (24.4.1 and 24.3) and export the sequence, the audio will sound crackly throughout. I don't hear any crackling when playing back from the sequence immediately after squeezing the audio. But if I close the Premiere and reopen the project, I will hear the crackling also from playing back from the sequence.


I re-installed Premiere Pro version 23.0 and there is no crackling issue.

 

I'm using Windows 11 Pro. Version 10.0.2263 Build 22631

 

But now all the work I've been doing the past several months seems all crackly now. And the older Premiere won't let me open projects made from new versions of Premiere. I feel like you should change that and allow that to happen, even if some functionality might not work.

Correct answer l93812963

Thanks for the reply, Kevin. After a couple of weeks of trying to troubleshoot... going back to an older version didn't work for the rest of my sequences. I couldn't replicate the issue in a brand-new project in any of the versions of Premiere Pro I had installed. My theory is that I had worked on this Premiere project through a few different versions of Premiere Pro. And for some reason, I think there is a bug from doing that --that creates crackling in the audio if I squeeze the audio using the rate stretch tool when I render or export the audio. It doesn't crackle from the sequence if the audio hasn't bened rendered.

 

My fix for this was to open up the Premiere Pro project file through Audition and then exporting the audio through that. You can't do the "Edit with Audition" from Premiere though, because it'll render the audio first with the crackles. You have to open the Premiere project file in Audition.

 

My solution was a little tricky though, because I'm dealing with these ProRes archive files that have multi-channel audio with several different languages. Depending on how the audio channels are set up, it seems to cause issues. If it is discrete/mono channels, then it seemed to export some weird moving panning issue from Audition. But I only had first episode like that. The other episodes, Adobe Premiere seems to read them as stereo couples ...and that seems to work better for my fix. But I had to go back to the last version of Audition 2023 because Audition 2024 was doing some weird thing where the channels were all wrong. Even after I change the routing channels in Audition, the waveform changes to the correct channels, BUT the audio does not change. Audition 2023 still had the wrong channels, but the audio would be correct when I changed the routing channels. However, to be able to open the Premiere project in Audition 2023, I had to use an online tool to downgrade my Premiere project to an older version. This was a very convoluted fix, but I hope writing this out might help people in a similar situation.

 

I just redid the work in a brand-new project for that first episode that wouldn't work with this fix. I didn't want to redo all the work for all the episodes because I'm working with over a hundred episodes and don't have the time to redo all the work I did for the past several months. A lot of the audio wasn't correctly synced in our archive files that the lab made for us, and it needed some sliding and squeezing.

 

The lesson I learned from this is not to update Premiere while working on a Premiere project.

3 replies

Participant
November 23, 2024

Hi, was a fix found for this? I've got a 90 minute project that I've spent countless hours editing and the audio in every export is now distorted. To have to go back and re-edit it all would be horrific.

Participant
May 24, 2025

I've got the same thing. Lots of issues with premiere pro lately

l93812963AuthorCorrect answer
Inspiring
June 23, 2024

Thanks for the reply, Kevin. After a couple of weeks of trying to troubleshoot... going back to an older version didn't work for the rest of my sequences. I couldn't replicate the issue in a brand-new project in any of the versions of Premiere Pro I had installed. My theory is that I had worked on this Premiere project through a few different versions of Premiere Pro. And for some reason, I think there is a bug from doing that --that creates crackling in the audio if I squeeze the audio using the rate stretch tool when I render or export the audio. It doesn't crackle from the sequence if the audio hasn't bened rendered.

 

My fix for this was to open up the Premiere Pro project file through Audition and then exporting the audio through that. You can't do the "Edit with Audition" from Premiere though, because it'll render the audio first with the crackles. You have to open the Premiere project file in Audition.

 

My solution was a little tricky though, because I'm dealing with these ProRes archive files that have multi-channel audio with several different languages. Depending on how the audio channels are set up, it seems to cause issues. If it is discrete/mono channels, then it seemed to export some weird moving panning issue from Audition. But I only had first episode like that. The other episodes, Adobe Premiere seems to read them as stereo couples ...and that seems to work better for my fix. But I had to go back to the last version of Audition 2023 because Audition 2024 was doing some weird thing where the channels were all wrong. Even after I change the routing channels in Audition, the waveform changes to the correct channels, BUT the audio does not change. Audition 2023 still had the wrong channels, but the audio would be correct when I changed the routing channels. However, to be able to open the Premiere project in Audition 2023, I had to use an online tool to downgrade my Premiere project to an older version. This was a very convoluted fix, but I hope writing this out might help people in a similar situation.

 

I just redid the work in a brand-new project for that first episode that wouldn't work with this fix. I didn't want to redo all the work for all the episodes because I'm working with over a hundred episodes and don't have the time to redo all the work I did for the past several months. A lot of the audio wasn't correctly synced in our archive files that the lab made for us, and it needed some sliding and squeezing.

 

The lesson I learned from this is not to update Premiere while working on a Premiere project.

Kevin-Monahan
Community Manager
Community Manager
August 20, 2024

Hi @l93812963,

Thanks for letting us know the outcome of your issue. I am glad you were able to work around this project-specific bug. Nice going! I hope your current projects are going more smoothly. I'll move this post into the "Discussions" forum if any more troubleshooting is necessary. Sorry for the frustration on this one.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
June 7, 2024

Hello @l93812963,

Thanks for the bug report. Can you please provide more information so the team can reproduce the bug? See: How do I write a bug report?

 

I have not heard about the issue and cannot reproduce it offhand.

 

Otherwise, please try troubleshooting steps, like deleting the media cache. Press Shift as you relaunch the application. You'll see the reset options for deleting the cache. That works well for deleting all cache files that might be affected.

 

There are other options there you can try for troubleshooting, as well. See if that advice might help you solve the issue.

You could also contact Adobe Support directly to start a case. The best way to do that is to click here: https://helpx.adobe.com/contact.html. 
 
The chat pod button is in the lower-right corner. Click that. After answering some preliminary questions, you will be given the option to get an agent to respond. Do that, but ask for an agent from the "video queue" (essential). They can work one-on-one with you to solve such issues. Sorry for the frustration on this bug. If they find a fix, please return with the solution if you have time so that others may benefit. That would be appreciated!

 

I hope the advice helps. If anyone in the community can reproduce this issue, please post it below.

 

Thanks!
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio