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Participant
May 1, 2013
Answered

Audio dropping out during playback in timeline

  • May 1, 2013
  • 22 replies
  • 66205 views

Hey everyone,

I've dug through these forums and unless I just completely overlooked it I have not found a solution to this issue. I've listed my setup below and then have stated the issue I'm experiencing.

27-inch, Mid 2011 iMac

3.4 GHz Intel Core i7

16GB 1333 MHz DDR3

AMD Radeon HD 6970 1024MB

Running Mac OS X Lion 10.7.5 (11G63)

Currently working off of a portable 1TB G-Technology G-DRIVE via FW800.

Working in Premiere Pro CS6 Version 6.0.2

Editing in a sequence with settings:

1920 x 1080 23.976fps (also tried in a 29.97fps timeline with same issue)

Working with footage that is 23.98fps

Working with a combination of ProRes 422 (LT) and native H.264 Quicktime files strait from a 5D Mark 3.

The issue I'm having is during playback the audio will competely drop out. The video will continue playing on just fine but the audio drops completely out. All audio levels drop as well in the audio mixer meters so it truly is losing all communication with my audio layers in the timeline.

I read in other forums to go into Finder and delete out the .caf files, re open Premiere Pro, wait for them to be recreated then carry on. I tried this approach with no luck. Deleting the .caf did not change anything. Audio is still dropping out as I try to play through my timeline. The only way to get the audio back is to pause then press play again. I have 5 total channels of audio with only 2 of those channel active.

Any ideas on what is happening would be greatly appreciated. This is incredibly frustrating have to export out a video just to be able to watch it through.

Correct answer dsfsdsdfsdffdsf

I had the exact same problem when transitioning from FCP to Premiere the other month. It was indeed incredibly frustrating. I solved it in my instance by keeping my projects and cache on the system drive (Documents/Adobe/Premiere Pro/6.0 on a Mac). Haven't had the audio dropouts since. I'm guessing it might be a similar problem for you as you're working off an external drive. Try keeping the media and assets on the external drive but the project on the system drive in the Adobe default location. Good luck!

22 replies

iamspardacus
Participant
August 31, 2015

I may have found a solution ... for now.

I have been encountering the same issue for the last week on a new project where I have multiple video tracks above two audio tracks ... a music track beneath a voiceover track.

The timeline audio was disappearing every time I would ...

  • add a new video or audio clip to the timeline, or
  • edit an clip on the timeline - either from the timeline or the Audio Track Mixer .

The Audio Mixer meters were active while master timeline meter went blank. The Source Clip editing window audio played fineeven though the timeline auido was lost.

RESOLUTION: I added a "New / Sequence" from the File Menu - copying over all my assets to the new timeline. The Timeline Audio editing has remained stable with no lost audio. I had to rebuild my Audio Track Mixer Settings, but that's easy enough.

As a novice user, I will admit that when i opened Premiere I would simply jump right into the timeline that popped up with the launch interface - this new Sequence Setup seems to be working ... at least for now.

I am using Premiere Pro CC 2015.0.1 with the following hardware configuration ...

Model Name:    MacBook Pro

Model Identifier:    MacBookPro11,4

Processor Name:    Intel Core i7

Processor Speed:    2.2 GHz

Number of Processors:    1

Total Number of Cores:    4

L2 Cache (per Core):    256 KB

L3 Cache:    6 MB

Memory:    16 GB

prestonb55740673
Participant
August 21, 2015

I tried pretty much all of these solutions for Premiere CC 2015 and none of them seemed to work.

What seems to have worked for now was to go to Preferences > Playback > Audio Device and switch it from "Adobe Desktop Audio" to "Adobe DV."

I may have an unusual circumstance in this project because I have an imported 48000 Hz 32 bit float WAV and am using an external ASIO sound card.

Participant
February 3, 2015

Unfortunately the correct answer didn't work for me.  After going through all the settings and trying all kinds of options, I stumbled on the magic combination to fix this.

1. Go to Edit > Preferences > Memory - change setting for "Optimize rendering for:" to "Memory"

2. Go to Sequence > Sequence Settings - add checks to "Maximum Bit Depth" and "Maximum Render Quality"

So if I understand this correctly, you DO NOT want your sequence to render. You want a red line instead of a green above your footage and this audio drop out will stop.  Before you make this change, watch when the audio drop out occurs.  You open your project.  You see the red line above your footage.  The second it turns green you start having the audio drop out problem.

Hope this helps!

Known Participant
February 4, 2015

I've tried this out and it certainly helps. I occasionally get fully muted audio when starting and stopping play in the time line but it is a great improvement overall over the previous dynamics!

Thanks so much for your solution.

Barry Cohen

Online Editor

Participant
December 26, 2014

Hello Everyone,

I'm not an Adobe Premiere user, but I've stumbled on this thread after searching for a solution for my Macbook Pro (late 2013) audio drops during video playback.

I'd like to add an important fact about the described bug. This is not just happening with Adobe apps.

For a long time, I am seeing audio drops problems while streaming video using Plex to my Google TV. At first I thought this was a Wifi problem (since Apple acknowledged wifi problems fixed in the recent Yosemite updates), nevertheless, the problem still happens.

Today, this bugged me so much while watching a film, I connected my computer to the TV with an HDMI cable, in hope this will solve the problem. However, even with the cable, and using both Plex and VLC, the audio would still drop for a few seconds every once and awhile while video still kept playing.

In any case, I'm not sure what the cause of the problem is, but it seems it is not wifi related. Wish I knew more.

Any thoughts would be welcomed.

December 24, 2014

I think I found a solution to this problem (temporarily).  What I ended up doing is increasing the amount of RAM available for Premiere.  I have 8GB  of RAM on my 15'' Macbook, I increased the RAM to 6.5GB running for Premiere.  I just tried this and played my video 3 times without any audio drop.  This could be a temporary solution until an update.

Known Participant
December 16, 2014

Having this annoying problem also.  Using the Space Bar to play timeline it takes pressing and holding to a count of three or trying press play three time in a row using the space bar to get ungarbled audio, or any audio at all in a normal uncomplicated sequence on the timeline.

Really annoying.  Audio used to be so simple and untaxing to a sequence.

Adobe Premiere Pro CC 2014.1 release

8.1.0(81) Build

OSX 10.8.4

40 GB RAM

G Raid G Speed Q w/ ESATA connection

1920x1080 29.97 Progressive Scan Sequence

48Khz

Apple PRoRes 422

12 channels of audio/ only 2 of 12 monitored.

1/2 resolution on Program monitor

ADOBE.....WISH THERE WAS A SOLUTION?

Kevin-Monahan
Community Manager
Community Manager
December 16, 2014

Hi Zip,

zip91436 wrote:

ADOBE.....WISH THERE WAS A SOLUTION?

Check out the next update coming really soon!

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Known Participant
December 16, 2014

It's on my Christmas Wish List !!!

Thanks.

Participant
December 15, 2014

I've been having this issue on two separate iMacs (a 2011 i7 and a 2014 i7 Retina) with different versions of Premiere CC14 for a while now.

My suspicion is that it has to do with editing a timeline that has non i-frame codecs as it seems to happen more often in these cases.

My media is on an external Thunderbay Raid5, my local iMac hard drives are SSDs and the projects are local.

Would love a fix to this as it makes editing impossible.

Participant
September 2, 2014

Any updates since last post? I've been struggling with this issue for quite a while now (since CS6, now in CC 2014) and it's pretty annoying! Copy everything to my local drive (as suggested by PaulM-Aus) is not an option as I am working with a new MacPro which only has a 500 gig harddrive.

digividkid
Known Participant
September 2, 2014

Two observations really:

1) Having all media on a optimal drive system - in my case 24TB, RAID 0 Array, I am working with 4K footage - reduces this issue about 30%.

2) The audio starts to drop out significantly and system becomes unstable within 10 mins. when I open source footage in a folder and have that folder selected to Icon View.

Increasing the buffer size and monitoring the audio using different outputs from the Mac system did not change this issue for me.

August 4, 2014

Same problem here. Since the update to CC 2014 I'm having this problem on various projects. Once it starts dropping out audio there is no saving it seems. Doing a system or program restart seems to help but only for a few minutes. I'm trying to get projects done for very important clients and I just CAN'T right now. It is unworkable and I hate it.

Kevin-Monahan
Community Manager
Community Manager
August 4, 2014

Hi Willem,

What happens if you increase the buffer size in Audio Hardware preferences?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
digividkid
Known Participant
August 5, 2014

I have had the same issue since installing CC 2014 in 3 edit rooms. All 3 have had this issue. Increasing the buffer size helps for a bit but the issue returns.

Hgexia
Participant
August 3, 2014

I have the problem too,wait for Adobe....