Skip to main content
morphinapg
Inspiring
March 12, 2023
Question

Audio drops out. Even happens occasionally with very fast SSD.

  • March 12, 2023
  • 1 reply
  • 287 views

For reference, the files I edit are ProRes 3840x2160, 60fps, with 5.1 PCM audio. Approximarly 1 gigabit video bitrate, and 7 megabit audio bitrate. This should require approximately 129 megabytes per second of transfer speed. However, I do use a 30fps timeline, so it may require less overall. 

 

When I first started with a single 7200 RPM HDD, I could edit, but the audio would constantly drop out, leaving me with a muted picture, although I did have a lot of dropped frames. I worked around this by saving the audio to a different drive. 

 

Last year, I decided to stripe two 7200 RPM HDDs together, doubling the transfer speed. Overall, audio worked better, but there were still some areas where audio would drop out every time, requiring me to go back to the same process of keeping audio on a separate disk.

 

This year, I decided to get two 8TB SSDs (Samsung QVO) and stripe them together, achieving an effective transfer speed of about 1 gigabyte per second, or 8x what the video files should need. While audio drop out is indeed mostly gone, there are still occasional situations where the audio will cut out until I pause and resume playback. 

 

It really just seems very odd that even at 8x the required transfer speed, this still happens. Even the single HDD was technically above the transfer speed requirement, although only slightly. The lower frame rate time line should have given it more of a margin, but with HDDs, the seeking may still be similar regardless of frame rate. The 2x striped HDDs I thought gave plenty of margin above the transfer speed, but still wasn't good enough. While the 2x striped SSDs are good enough to work with 99% of the time, I am shocked to see this issue still happen occasionally. 

 

Honestly, despite transfer issues, audio playback itself requires a very slow transfer speed. You should be able to buffer a bunch ahead of time, or at least prefer that the video drop a frame rather than drop audio playback altogether. When these files can be played back on every other piece of software without issue, clearly there's something wrong in the Premiere pipeline that's causing this.

This topic has been closed for replies.

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
May 9, 2024

Hello @morphinapg,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
morphinapg
Inspiring
May 9, 2024

Yes. I'm still having the problem. I even had the same issue working with old 720p footage with stereo audio in the last few days, so it's clearly not an issue of file transfer speed, although I think my above post ruled that out anyway.

 

Premiere Version: 24.3.0

Operating System: Windows 11 (but I had the same issue with Windows 10 for years before I upgraded). Currently on 23H2, but as I said, it's been going on for years.

 

CPU: AMD Ryzen 9 5950X

GPU: RTX 3080Ti 

GPU Driver: 552.22

RAM: 64 GB

Disks: explained above

 

but again, I doubt specs matter here as it's been happening for years with a large variety of hardware.

 

Video Format: Normally I work with ProRes 422, 3840x2160x60fps video with 5.1 channel PCM audio, but recently I was working with ProRes Proxy 1280x720x30fps with 2 channel PC audio and the problem still happened.

 

Happens regardless of my workflow. Single track, multitrack, many effects, no effects, doing nothing but transcribing subtitles, etc

 

Steps to reproduce: If you're editing for an hour or more, it's likely you'll encounter it at least once if not more. The video will be playing and the audio will drop out for a few seconds. The audio comes back after those few seconds, and if I go back and replay the effected area, it plays the audio just fine. Other audio playing on the computer at the same time is not effected, so it's not the audio device. It normally happens a few seconds into playback, so if you've been watching your edit back for a while and it didn't occur towards the beginning, it's unlikely it will randomly happen in the middle of playback.

 

Expected result: Playback is not interrupted

 

Actual result: Audio mutes for a few seconds and then resumes. Issue is rare, occuring maybe once or twice an hour or so, but enough to cause annoyance.