Skip to main content
Participant
April 9, 2021
Question

audio is not in sync with video when I import 1920 x 1080 video from my sony camcorder. n

  • April 9, 2021
  • 1 reply
  • 212 views

audio is not in sync with video when I import 1920 x 1080 video from my sony camcorder. It is perfect in sync when I paly the file in Corel VideoStudio 2019 and in VLC. I tried Media Encoder, but the produced .mp4 is also out of sync in Premiere Pro 365. Urgent last day of my trial. If not solved Adobe must refund complete.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    April 9, 2021

    Adobe is not going to refund, you must cancel

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

    or

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730